Manager, Digital Technology – GTM AI & Strategy

Addison, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Artificial Intelligence, Enterprise SoftwareIndustries

Requirements

Candidates should have at least 5 years of work experience, with foundational knowledge of product, technical, and GTM concepts. They must have experience solving complex, ambiguous problems, working with and presenting information to business and technical stakeholders, and the ability to handle multiple competing priorities in a fast-paced environment. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required. Management consulting or B2B SaaS experience is a plus.

Responsibilities

This role involves supporting the Director of GTM and AI Strategy in shaping and documenting AI and tech strategy for Sales, Partner, and Marketing teams. Responsibilities include assessing opportunities to deploy AI by running innovation workshops and developing business cases, conducting analyses to determine the value created by technology and AI use cases, and making recommendations to increase impact. The role also entails developing executive-level presentations, conducting interviews and research to define the AI and technology playbook, and improving operating and governance models between business, product, and technical stakeholders.

Skills

AI Strategy

Go-to-Market Strategy

Business Cases

Value Assessment

Executive Presentations

Innovation Workshops

Technology Strategy

Product Innovation

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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