Manager, Client Services at StackAdapt

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AdTech, Digital Advertising, Marketing TechnologyIndustries

Requirements

Extensive media experience and programmatic knowledge
Real Time Bidding/programmatic expertise (DSP, Ad Network)
3+ years of experience managing a team
Willingness to lead from the front, with a proven ability to inspire and energize teams
Established track record of overcoming challenges, driving solutions, and making data-driven decisions
Foster a culture of trust, transparency, collaboration, and accountability
5+ years of experience in account management, planning, and execution in the programmatic space
Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
Detail and process-oriented thinker with superior organizational and time management skills
Proven success in managing client relationships and assisting in growing revenue, with a track record of retaining and growing accounts

Responsibilities

Lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies
Track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives
Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios, while providing proactive help with the team’s largest and high-potential accounts
Reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion
Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan
Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education
Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant
Take a proactive approach working with Brands and Agencies in planning and scaling the business to achieve high growth plans and optimal performance
Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs
Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy
In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
Advocate for and represent the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues
Travel as necessary

Skills

Key technologies and capabilities for this role

Account ManagementTeam LeadershipClient ServicesRevenue GrowthCustomer RetentionStrategic PlanningPerformance CoachingHiringOnboarding

Questions & Answers

Common questions about this position

Is this role remote or office-based?

StackAdapt is a remote first company and will prioritize candidates located in the UK for this London, UK–based role.

What is the salary for the Manager, Client Services role?

This information is not specified in the job description.

What are the key responsibilities of this role?

The role involves leading a team of Account Managers to drive account retention and growth, coaching on strategic plans, overseeing major client initiatives, building client relationships, and providing in-depth consultations on the StackAdapt DSP.

What is the team structure for this position?

The Manager, Client Services reports to the Director of Client Services and leads a team of Account Managers.

What kind of company culture does StackAdapt promote for this team?

The role focuses on building a team culture rooted in commercial excellence, fostering a collaborative environment, and creating a high-performing, client-first team with individualized growth plans.

StackAdapt

Programmatic advertising and digital marketing platform

About StackAdapt

StackAdapt specializes in programmatic advertising, which uses software to automate the buying of digital ads. The company provides a platform that enables businesses to run display, video, and native advertising campaigns efficiently. Its main product is a Demand Side Platform (DSP) that allows advertisers to purchase digital ad space in real-time, ensuring that ads reach the right audience at the right moment. Unlike many competitors, StackAdapt does not require monthly minimum spending, giving clients flexibility in their advertising budgets. The company also offers a Creative Studio to help clients enhance their ad content for better results. StackAdapt is particularly recognized for its expertise in native advertising, boasting the largest scale in the industry with numerous integrations and partnerships. The goal of StackAdapt is to empower agencies and brands to maximize their digital advertising efforts through a comprehensive and flexible platform.

Toronto, CanadaHeadquarters

2014Year Founded

$4.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees