[Remote] Lead - Solution Engineer at FreshBooks

Boston, Massachusetts, United States

FreshBooks Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Customer Experience (CX), Employee Experience (EX), IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Enterprise Service Management (ESM)Industries

Skills

Key technologies and capabilities for this role

AI-first Employee Experience softwareITSMITAMITOMESM platformanalytical skillsproblem-solving

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the required experience for this role?

The role requires 6-8 years of Solution Engineering experience.

What skills are needed for the Lead Solution Engineer position?

Candidates need strong analytical skills, a methodical approach to problem-solving, confident speaking abilities to communicate with diverse audiences, and the ability to thrive in a fast-paced, high-growth environment.

What is the work environment like at Freshworks?

Freshworks offers a fast-paced, high-growth work environment where employees move fast, make significant impact, and focus on creating great products and delighting customers.

What makes a strong candidate for this Lead Solution Engineer role?

Strong candidates have 6-8 years of Solution Engineering experience, strong analytical and problem-solving skills, confident communication abilities, and thrive in fast-paced environments.

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
401(k) Company Match
Stock Options
Unlimited Paid Time Off
Parental Leave
Home Office Stipend
Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.
Dependency on Stripe's technology could pose risks if Stripe faces issues.
Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.
The company provides mobile-friendly solutions, catering to the rise of remote work.
FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.
The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.
AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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