Enterprise Implementation Manager

Position Overview

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success.

At Arcadia.io, an Enterprise Implementation Manager (EIM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. EIMs have complete responsibility for the end-to-end design, execution, and management of implementation activities. EIMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers. The EIM provides the first interaction and touchpoint throughout the relationship, making a meaningful contribution to retention and the customer experience.

The ideal candidate is highly organized, can manage competing priorities, understand data architecture, and can communicate effectively with technical functions, client, business, and clinical teams.

What Success Looks Like

In 3 months:

• Learn about our platform, industry, and internal processes.
• Complete onboarding requirements and Arcadia Core Platform Certification.
• Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives.
• Manage components of the implementation, such as integration workstreams.

In 6 months:

• Understand the intricacies of our technical implementation process.
• Demonstrate knowledge of client data and platform configuration.
• Independently manage multiple components of the implementation, including data integration and module implementations.

In 12 months:

• Independently manage an implementation from contract signature to go-live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform.
• Obtain advanced certification on at least 1 additional module, demonstrating knowledge of industry context, product functionality, and implementation best practices.
• Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation.

Responsibilities

• Runs product implementations, developing project plans and coordinating kickoff, product installation, validation, training, and go-live.
• Educates customer resources on Arcadia’s technical implementation processes, product architecture and functionality, and best practices around complex healthcare data integration and platform usage to drive quality improvement, analyze and manage cost and utilization, and improve risk adjustment accuracy.
• Establishes engagement goals, priorities, and timelines, develops a detailed project plan oriented around customer and internal objectives, and manages tasks on a day-to-day basis and reports status.
• Escalates and leads resolution of risks and issues, including understanding complex technical challenges and designing custom solutions leveraging Arcadia’s products and service capabilities.
• Responsible for customer communications and owns all standing and ad-hoc project meetings.
• Coordinates customer, internal, and third-party activities.
• Ensures project team collaboration and early escalation if the project is tracking behind.
• Demonstrates strong organizational, presentation, and customer service skills; communicates effectively on data structures and platform architecture.
• Clearly communicates program/project status, issues, risks, plans, etc., to senior management.
• Performs other related duties as assigned or requested.

Requirements

• At least 3 years of leadi...

Employment Type

Full-time Remote

Company Information

For more information, visit arcadia.io.