NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.\u003C/p>","https://chamberlain.wd1.myworkdayjobs.com/chamberlain_group/job/Remote---Illinois/Customer-Success-Manager--myQ-Enterprise_JR29394-1",{"id":47,"name":48,"urlSafeSlug":77,"logo":49},[610],{"city":17,"region":22,"country":23},"2025-08-27T00:00:00Z","Candidates must possess a Bachelor's degree and have at least 5 years of experience in a customer-facing role, including contract negotiations and leading process improvement projects. Strong customer advocacy, cross-functional influence, and the ability to articulate trends and insights are essential. Experience in supply chain management, logistics, warehousing, transportation, or shipping is preferred, as is a Lean Six Sigma Green Belt certification. The role requires the ability to travel up to 50% domestically and internationally.","The Customer Success Manager will serve as the primary point of contact for new myQ Enterprise customers post-implementation, ensuring an optimal customer experience. They will partner cross-functionally to develop and manage customer outcomes for long-term success and scalability, owning continuous improvement activities to streamline processes. Responsibilities include developing a deep understanding of customers and facilities to expand service offerings, managing data gathering and documentation, and leading customers through setup and operation. The role involves managing internal and external communications, capturing customer feedback to drive insights and action plans, and monitoring/reporting on customer trends for product development. Additionally, the manager will support customer database integration, identify opportunities to reduce waste, and develop and deliver training on online systems.",{"employment":615,"compensation":617,"experience":618,"visaSponsorship":621,"location":622,"skills":623,"industries":630},{"type":616},{"id":89,"name":90,"description":205},{"minAnnualSalary":17,"maxAnnualSalary":17,"currency":17,"details":17},{"experienceLevels":619},[620],{"id":96,"name":97,"description":309},{"type":99},{"type":99},[624,625,166,626,627,628,629],"Customer Success","Onboarding","Process Improvement","Data Management","Stakeholder Communication","Customer Feedback Analysis",[631,632,633],{"id":115,"name":587},{"id":115,"name":220},{"id":115,"name":634},"Software as a Service (SaaS)",["Reactive",636],{"$ssite-config":637},{"env":638,"name":639,"url":640},"production","nuxt-app","https://jobo.world/",["Set"],["ShallowReactive",643],{"company-Chamberlain-Group":-1,"company-jobs-85113946-897e-4941-9380-ea08ec452866-carousel":-1},"/company/Chamberlain-Group",{}]