Junior / Level 1 (IT) Helpdesk Technician

Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess strong communication and listening skills, a solid understanding of operating systems, networks, and common business applications, a problem-solving mindset with a client-first attitude, and fast and accurate typing skills while on calls. Preferred qualifications include familiarity with ticketing systems and RMM tools, experience supporting Microsoft 365 and Google Workspace, IT certifications such as MCP, MCSA, ITIL, and prior Helpdesk or MSP experience.

Responsibilities

The Junior / Level 1 Helpdesk Technician will serve as the first point of contact for client support via phone, email, or ticketing system, troubleshoot basic IT issues remotely and deliver a helpful, client-friendly experience, communicate consistently with clients regarding the status of their requests, create, manage, and update service tickets using the internal system, document work completed and ensure ticket details are up to date, split multi-issue tickets and prevent ticket stagnation, review RMM dashboards and perform remedial actions per processes, conduct regular system checks as scheduled, occasionally assist the Projects Team with remote implementations and rollouts, escalate complex tickets to senior technicians, report risks, updates, or client outages promptly, submit required timesheets and reports, follow SOPs and scheduled tasks, ensure security protocols are followed vigilantly, and actively contribute to team improvements and innovations.

Skills

Communication

Listening

Operating Systems

Networks

Business Applications

Problem-Solving

Typing

IT Literacy

Ticketing Systems

RMM Tools

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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