Senior Bilingual Client Support Specialist
Autotrader.caSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Political Technology, Campaign Technology, Non-profit TechnologyIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Client Support Specialist role?
Candidates need at least two years' experience working with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits, plus hands-on use of NGP8, EveryAction, VAN, or VoteBuilder in day-to-day responsibilities, either administering users or in a leadership role.
What skills make someone a strong fit for this position?
Excellent oral and written communication skills, strong critical thinking and logical problem-solving, professional phone manner, patience, self-motivation, detail-orientation, and follow-up skills are essential.
Is passion for progressive causes required for this job?
Yes, a demonstrated and passionate interest in Democratic and progressive politics and ideals is required, along with a love for the clients and their causes.
What is the salary or compensation for this role?
This information is not specified in the job description.
What bonus qualifications would strengthen my application?
Previous experience teaching or training, such as mentoring, tutoring, or software support, and experience in customer relations are highly valued.
Bonterra
Technology solutions for social impact organizations
About Bonterra
Bonterra provides technology solutions aimed at helping organizations focused on social good, such as nonprofits and public sector entities, operate more efficiently. Their products include software for managing donations, tracking impact, and coordinating volunteer efforts, which streamline operations and enhance fundraising capabilities. Bonterra stands out from competitors by specifically targeting the social impact sector and aligning its success with that of its clients through a business model based on subscription fees and transaction fees on donations. The company's goal is to empower organizations to maximize their efforts in creating positive social change, as evidenced by their impact of facilitating $7.4 billion in donations to 225,000 nonprofits in 2021.
Austin, TexasHeadquarters
2023Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees
Benefits
Generous Flexible Time Off
Paid Holidays
Paid Volunteer Time
Paid Parental Leave
Paid Sick Leave
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Resources for savings and investments
Opportunities to learn, develop, network, and connect
Risks
Competition from established players like Blackbaud and Salesforce.org is intense.
Potential integration challenges from recent acquisitions could disrupt operations.
Dependence on partnerships like iWave may pose risks if synergies aren't realized.
Differentiation
Bonterra offers a comprehensive suite of tools for nonprofits and social good organizations.
The company focuses on empowering social impact initiatives with advanced technology solutions.
Bonterra's acquisition of DonorDrive enhances its digital fundraising capabilities.
Upsides
Growing demand for digital transformation in nonprofits boosts Bonterra's market potential.
Integration of AI in fundraising software enhances donor engagement and campaign effectiveness.
Bonterra's expansion into employee engagement solutions broadens its market reach.
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