Senior Bilingual Client Support Specialist
Autotrader.caSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Political Technology, Campaign Technology, Non-profit TechnologyIndustries
Requirements
Candidates should have at least two years of experience working with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits. Experience using NGP8, EveryAction, VAN, or VoteBuilder, or their competitors, in an administrative or leadership role is required. Excellent oral and written communication skills, strong critical thinking, logical problem-solving ability, a professional phone manner, patience, self-motivation, a demonstrated work ethic, and attention to detail are essential. Previous experience in teaching, training, customer relations, or using NGP Classic, NGP7, or Mobilize are considered bonus points.
Responsibilities
The EA-Client Support Specialist will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using NGP VAN's tools. Responsibilities include conducting web-based training and onboarding new customers. The role involves supporting clients with exceptional customer service and acting as an expert practitioner to enable clients to achieve their social missions.
Skills
Customer Support
Web-based Training
Problem-Solving
Technology
Compliance
Fundraising
Digital Tools
Bonterra
Technology solutions for social impact organizations
About Bonterra
Bonterra provides technology solutions aimed at helping organizations focused on social good, such as nonprofits and public sector entities, operate more efficiently. Their products include software for managing donations, tracking impact, and coordinating volunteer efforts, which streamline operations and enhance fundraising capabilities. Bonterra stands out from competitors by specifically targeting the social impact sector and aligning its success with that of its clients through a business model based on subscription fees and transaction fees on donations. The company's goal is to empower organizations to maximize their efforts in creating positive social change, as evidenced by their impact of facilitating $7.4 billion in donations to 225,000 nonprofits in 2021.
Austin, TexasHeadquarters
2023Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees
Benefits
Generous Flexible Time Off
Paid Holidays
Paid Volunteer Time
Paid Parental Leave
Paid Sick Leave
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Resources for savings and investments
Opportunities to learn, develop, network, and connect
Risks
Competition from established players like Blackbaud and Salesforce.org is intense.
Potential integration challenges from recent acquisitions could disrupt operations.
Dependence on partnerships like iWave may pose risks if synergies aren't realized.
Differentiation
Bonterra offers a comprehensive suite of tools for nonprofits and social good organizations.
The company focuses on empowering social impact initiatives with advanced technology solutions.
Bonterra's acquisition of DonorDrive enhances its digital fundraising capabilities.
Upsides
Growing demand for digital transformation in nonprofits boosts Bonterra's market potential.
Integration of AI in fundraising software enhances donor engagement and campaign effectiveness.
Bonterra's expansion into employee engagement solutions broadens its market reach.
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