[Remote] Virtual Professional Support Operator at Advance Auto Parts

United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Reliable internet access for performing job duties and participating in virtual meetings
Strong written communication skills
Ability to multitask efficiently
Minimum typing speed of 45 words per minute
Availability between 8:30 AM and 5:30 PM, with flexibility for weekends, holidays, and additional hours as needed
Adaptability to a fast-paced, ever-changing environment
Consistent attendance and punctuality
Proven ability to collaborate effectively with various teams and business partners
Strong problem-solving skills with the ability to identify, recommend, and execute optimal solutions
Availability to attend a full paid training program
Successful completion of background check and drug screening

Maintain composure while de-escalating customer concerns
Update and manage customer information in a case management system
Provide first-level technical support for company websites
Follow up on outstanding tasks until resolution
Document all customer interactions in a case management system
Meet or exceed individual performance targets, including handle time, response time, customer satisfaction, adherence to schedule, and quality assurance
Collaborate with other departments and field teams to resolve customer issues
Manage incoming cases, including email-to-case
Provide knowledgeable responses to inquiries about company policies and procedures
Stay informed on Advance Auto Parts products and policies
Notify business partners of operational opportunities identified at store locations
Complete training courses by assigned deadlines