[Remote] Sr Regional IT Support Technician at BJ's Wholesale Club

Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Experience delivering hands-on and remote technical support for in-store technology (implied by role focus)
Knowledge of POS systems, fuel stations, hardware, end user computing (EUC), printers, mobile devices, wireless networks, and back-office applications (implied by troubleshooting responsibilities)
Ability to diagnose, troubleshoot, and resolve hardware/software issues
Capability to escalate complex problems while maintaining ownership
Skills in installation, configuration, hardware refreshes, and software upgrades
Familiarity with network connectivity (wired and wireless)
Understanding of BJ’s security policies and PCI compliance standards
Ability to perform preventive maintenance, audits, and inventory tracking
Willingness to provide on-site support for new openings, remodels, and corporate initiatives
Ability to work closely with store/fuel operations, corporate IT, and vendors (implied by collaboration needs)

Responsibilities

Serve as the primary point of contact for hardware and software support issues within assigned clubs and fuel stations
Diagnose, troubleshoot, and resolve issues involving POS terminals, scanners, printers, payment processing devices, fuel station terminals/controllers, member-facing kiosks/self-checkout units, network connectivity, and inventory/back-office applications
Escalate complex problems to senior IT staff or vendors as needed, while maintaining ownership until resolution
Assist in the installation and configuration of new systems, hardware refreshes, and software upgrades in clubs and fuel stations
Provide on-site support for new club and fuel stations scheduled for opening within the assigned territory
Provide on-site support for club and fuel remodel initiatives requiring reconfigurations or movement of technology (e.g., low voltage wiring, EUC addition/removal)
Support the rollout of corporate initiatives, such as technology migrations, security enhancements, and application deployments
Perform routine preventive maintenance to minimize downtime and extend equipment life
Ensure adherence to BJ’s security policies and PCI compliance standards
Assist with audits, inventory tracking of IT assets, and accurate record-keeping
Maintain and oversee sanitation of IT infrastructure in store computer rooms, MDF/IDF cabinets, and demarc points
Partner with club and fuel operations management, corporate IT teams, and third-party vendors to resolve issues, support deployments, and implement process improvements

Skills

Key technologies and capabilities for this role

IT SupportPOS SystemsFuel StationsHardware SupportEnd User ComputingPrintersMobile DevicesWireless NetworksBack-Office Applications

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include weekly pay, free BJ’s memberships, generous paid time off, flexible health benefits with medical, dental, vision, HSA, and FSA options, 401(k) with company match, and an employee stock purchase plan at a 15% discount.

Is this a remote position or does it require travel?

The role involves delivering hands-on and remote technical support to BJ’s Wholesale Club locations within an assigned territory, including maintaining IT infrastructure in store computer rooms and fuel sites.

What technical skills are required for this role?

Key skills include diagnosing and troubleshooting POS terminals, scanners, printers, payment devices, fuel station systems, kiosks, self-checkout units, network connectivity (wired and wireless), and back-office applications.

What is the company culture like at BJ’s Wholesale Club?

BJ’s is powered by over 30,000 team members who make a real impact, built on purpose and opportunity, with team members at the heart of everything and a focus on growth together.

What makes a strong candidate for this Sr Regional IT Support Technician role?

Strong candidates will have expertise in hands-on support for in-store technologies like POS systems, fuel stations, networks, and hardware, plus the ability to collaborate with store operations, corporate IT, and vendors to resolve issues and improve processes.