IT Technician - Onsite at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Associate’s Degree or Bachelor’s Degree from an accredited university, preferably in Computer Science, Information Systems, or equivalent program, or proven track record of IT experience
Technical certifications (e.g., ACMT, ACSP, ACTC, MCP, CNA, CCNA, A+, Network+) are a plus
Minimum 1 year IT experience
Experience delivering IT solutions within a corporate and/or enterprise environment
Experience working in a mixed Mac and Windows environment
Excellent customer service and problem-solving skills
Process and project-oriented mindset
Efficient working individually and as part of a team
Knowledgeable on a wide range of technology and adaptable to technical issues
Highly motivated and self-reliant with desire to better oneself
Strong interpersonal, written, oral, and organizational skills
Ability to manage multiple priorities, projects, and goals
Flexible schedule, available for non-standard business hours and after-hours via cell phone
Local travel between sites may be required; occasional travel outside local area
Experience in Advertising/Marketing industry preferred
Experience in centrally managed computer environments preferred
Experience supporting A/V environments a plus
Skills in BitLocker, FileVault, Software Distribution Systems (Altiris, JAMF), Adobe Creative Cloud, Service Now, Bomgar, Font Management Systems helpful but not required

Responsibilities

Analyze issues and formulate solutions
Troubleshoot system, application, and hardware issues
Ensure customers are updated on ticket progress
Provide monitoring and resolution of AV issues for on-site equipment (e.g., boardroom AV, meeting/event support)
Work directly with customers to solve problems
Utilize internal IT Knowledge Base to provide and find solutions
Use external information to research and resolve issues
Consistently update ticket tracking system with status and fixes
Properly escalate issues to necessary parties
Perform routine system maintenance on laptops and desktops
Track computer assets according to organizational standards
Perform backups and restores
Perform configuration of hardware (drives, network interfaces, memory, processors, peripherals)
Perform installation and configuration of software (OS, patches, 3rd party products)
Maintain established computer standards and participate in testing new standards
Collaborate with local and remote teams using provided tools
Consistently share solutions with peers
Train small and large groups on new IT solutions
Complete assigned tasks on time
Follow documented concepts, practices, and procedures
Adhere to team policies and organizational reporting structures
Gather knowledge of technology changes through training, conferences, books, journals, case studies, and product evaluations

Skills

Key technologies and capabilities for this role

TroubleshootingHardware ConfigurationSoftware InstallationSystem MaintenanceBackupsAsset TrackingAV SupportTicket ManagementCustomer ServiceNetwork Interfaces

Questions & Answers

Common questions about this position

Is this IT Technician role remote or onsite?

This is an onsite position responsible for providing local operational support for an office or group of offices.

What education is required for the IT Technician position?

An Associate’s Degree or Bachelor’s Degree from an accredited university is required, preferably in Computer Science or Information.

What are the key skills needed for this IT Technician role?

The role requires excellent customer service and problem-solving skills, strong interpersonal and communication skills, and the ability to work efficiently individually and as part of a team.

What is the work schedule like for this position?

The role requires maintaining a flexible schedule, being available for non-standard business hours upon request, and availability via cell phone for after-hours issue resolution.

What makes a strong candidate for this IT Technician job?

A strong candidate is highly motivated, self-reliant, adaptable with broad technology knowledge, and committed to continuous improvement through training and staying current with tech changes.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees