[Remote] Corporate Engineering (IT) Manager at Phantom

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Fintech, TechnologyIndustries

Requirements

10+ years of progressive IT experience, with 3+ years leading teams in fast-growing, distributed, or remote environments (fintech or crypto preferred)
Proven ability to align IT strategy with company goals and deliver outcomes that improve reliability, security, and user experience
Strong technical operator with deep experience in endpoint management, network fundamentals, and SaaS administration
Security-first mindset—comfortable operating in high-risk environments and partnering closely with Security to safeguard users, devices, and data
Hands-on problem solver who enjoys rolling up your sleeves to build, automate, and improve systems—not just delegate
Exceptional communicator, able to translate technical operations into clear business impact and influence cross-functional priorities
Process-oriented and detail-driven, with a bias for identifying and resolving operational gaps before they cause friction
Self-starter who thrives in dynamic, fast-changing environments and enjoys building structure where none exists
Passion for crypto/web3, or genuine curiosity to learn about the ecosystem
Nice to Have: Experience supporting a global, distributed workforce across varied OS and device environments
Nice to Have: Background in high-security environments (e.g. fintech, trading, or crypto)—where uptime, endpoint hygiene, and access controls are mission-critical
Nice to Have: Exposure to security frameworks and practices (e.g., least privilege, device posture enforcement, zero trust), not just compliance checklists
Nice to Have: Prior experience in a scale-up tech company adapting quickly to new tools and challenges

Responsibilities

Partner cross-functionally with leaders across Product, Engineering, Security, Finance, People, and Operations to align IT operations with business strategy and growth objectives
Lead global end-user IT operations—including help desk/ticketing, remote support, device provisioning, and onboarding/offboarding—across multiple geographies and time zones
Define and optimize standard operating procedures (SOPs), SLAs, key metrics, and dashboards to ensure reliability, responsiveness, and transparency in IT operations
Own vendor and MSP relationships, ensuring accountability, cost efficiency, and seamless collaboration between internal teams and external providers
Drive continuous improvement by building a culture of service excellence, proactive support, and operational rigor for a fully distributed workforce
Build and scale a small but high-impact team, setting vision, culture, and technical direction for global service delivery

Skills

Key technologies and capabilities for this role

IT OperationsHelp DeskTicketingRemote SupportDevice ProvisioningOnboardingOffboardingSOPsSLAsVendor ManagementMSPDashboardsService Excellence

Phantom

Multi-chain crypto wallet for digital assets

About Phantom

Phantom.app offers a multi-chain cryptocurrency wallet that allows users to manage various digital assets across different blockchain networks without needing multiple wallets. The wallet is designed for both experienced investors and beginners, featuring a user-friendly interface that simplifies the complexities of cryptocurrency management. Users can store, stake, and earn rewards on their tokens, and benefit from a fast, low-cost token swapping feature for trading digital assets. A key aspect of Phantom.app is its integration with major NFT marketplaces, enabling users to showcase, monitor, and sell their NFT collections easily. Security is emphasized through a self-custodial model, giving users full control over their funds, along with scam detection features and the option to connect a Ledger device for added protection. Phantom.app aims to provide a seamless and secure platform for cryptocurrency management, catering to the needs of a diverse clientele.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$115.3MTotal Funding

SERIES_BCompany Stage

Crypto & Web3Industries

201-500Employees

Benefits

Competitive salary and equity.

Comprehensive insurance (medical/dental/vision) — 100% covered.

Stipend for your ideal remote / WFH set-up: laptop, headphones, and any other work gear you may need.

Flexible hours and a long-standing, supportive remote environment.

Monthly co-working space and mobile phone expense.

Unlimited vacation: Take time when you need it (and we really mean it).

Risks

Increased competition from Best Wallet with a superior user interface.

Rapid user growth may strain infrastructure and customer support.

Decision not to launch a token could lead to user dissatisfaction.

Differentiation

Phantom offers a multi-chain wallet supporting Solana, Ethereum, Polygon, and Bitcoin.

The wallet integrates with major NFT marketplaces for easy NFT management and transactions.

Phantom prioritizes security with self-custodial features and scam detection capabilities.

Upsides

Phantom's user base tripled to 3.2 million MAUs by January 2024.

Partnership with Transak enhances seamless digital asset purchases for users.

Integration with dYdX facilitates significant trading volume, boosting platform activity.

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