IT Service Desk Administrator (Remote, ESP) at Crowdstrike

Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information TechnologyIndustries

Requirements

Candidates must possess effective communication, patience, tenacity, and follow-through in resolving internal customer support calls. An ability to explain complex technical concepts to non-technical users, collaborate with other teams, and manage tasks efficiently with strong prioritization skills is essential. Intermediate knowledge of OS concepts and Active Directory account creation/maintenance, including OU and Security Group management, is required.

Responsibilities

Serve as a front-line Service Desk team member, managing inbound support requests and facilitating resolutions for internal customers. Maintain operational knowledge of Mac, Windows, and Linux OS features, best practices, and configurations. Manage CrowdStrike endpoints via SCCM, Jamf, and AirWatch, including monitoring, securing, updating, patching, troubleshooting, automating, and optimizing systems. Contribute to streamlining employee application experiences, testing new releases, and researching solutions. Configure new-hire systems and perform IT onboarding. Act as a local resource for hands-on assistance in the server/networking room, with potential occasional travel. Collaborate with IT Service Desk team members and subject matter experts on projects. Implement, improve, and document policies, procedures, and processes for IT systems. Maintain inventory and assist with asset procurement, delivery, and shipping. Provide support for A/V equipment and assist employees in the office as necessary.

Skills

IT Service Desk

Troubleshooting

Problem Solving

Customer Service

System Administration

Cybersecurity

AI-native platform

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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