Technical Support Engineer

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Warehouse Automation, Robotics, Artificial IntelligenceIndustries

Requirements

Candidates must possess a Bachelor’s degree in Controls Engineering or a directly related field, demonstrating a strong foundation in technical concepts. They should also exhibit exceptional customer service orientation, capable of providing support to both internal and external customers. Furthermore, experience with remotely supporting systems through various connection methods, such as Remote Desktop, SSH, and browser access, is essential.

Responsibilities

The Technical Support Engineer will evaluate documented resolutions, analyze trends to prevent future problems, and handle incoming help requests through multiple channels including telephone, email, and online CRM. They will apply diagnostic utilities, access online resources for problem resolution, perform hands-on fixes at the desktop level, test fixes, and conduct post-resolution follow-ups. Additionally, the role involves developing help sheets and knowledge base articles, performing backups, OS and application patching, executing maintenance scripts, monitoring site IT infrastructure, and providing on-call support coverage for customers, alongside other duties as assigned.

Skills

Troubleshooting

Customer Support

Technical Support

Problem Resolution

CRM

Networking

Software Updates

Driver Installation

Knowledge Base Management

Help Desk

Symbotic

Develops robotics and software for supply chains

About Symbotic

Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.

Wilmington, DelawareHeadquarters

2007Year Founded

$607.5MTotal Funding

IPOCompany Stage

Robotics & Automation, Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Financial restatement and class action lawsuit may harm investor confidence and stability.

Integration challenges from OhmniLabs acquisition could divert focus from core operations.

Expansion in Georgia may face delays or cost overruns, impacting profitability.

Differentiation

Symbotic integrates proprietary robotics and software for advanced supply chain automation.

The company focuses on making supply chains faster, more efficient, and profitable.

Symbotic's acquisition of OhmniLabs expands its capabilities beyond traditional warehouse settings.

Upsides

Increased demand for warehouse automation due to e-commerce growth boosts Symbotic's market potential.

AI-driven robotics interest from major companies like Amazon enhances Symbotic's industry relevance.

Symbotic's expansion in Georgia creates 300 jobs, strengthening its operational capacity.

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