IT Manager at Highwire

Jersey City, New Jersey, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, Strategic Communications, TechnologyIndustries

Requirements

At least 5-7 years’ experience in an IT Support role, preferably in an agency
Able to script or code in at least 1 popular coding language
Demonstrated expertise in managing enterprise IT systems, SaaS/Cloud, and IT infrastructure, including Google Workspace, Slack, Zoom, CrowdStrike, Okta, Jamf, KnowBe4, Adobe Creative Cloud, and AWS services
Familiar with AI technologies
Understanding of IT processes, governance, and compliance requirements
Outstanding leadership, problem-solving, and decision-making abilities
Mac OSX and Windows platform configuration and management
Can demonstrate knowledge of service desk ticketing-based software
Can demonstrate knowledge of endpoint management and security
Ambitious, curious and inclusive personality and attitude
Motivated to do their best work with an entrepreneurial spirit
Able to operate autonomously

Responsibilities

Partner with the Chief Technology Officer to implement and elevate the agency’s IT strategy to align with business objectives and drive growth
Serve as technical escalation point within the agency
Management and development of agency IT Support
Implementing, driving user adoption, and ensuring best usage of new technologies within the agency
Management of networking and cloud infrastructure within agency
Ensuring infrastructure and endpoint asset management, including refresh cycles, vulnerability management, and patching/updates, are maintained per the agency's cybersecurity policies
Help drive and inform next-generation technology development
Assist with selection and implementation of agency technology initiatives
Oversee the design, maintenance, and security of key infrastructure, ensuring reliable and efficient operations
Lead the planning, execution, and delivery of IT projects, including resource allocation, budget management, and timeline adherence
Cultivate a high-performing IT team by recruiting, mentoring, and managing staff to achieve departmental goals
Identify opportunities to improve operational efficiency through technology innovations and process enhancements
Monitor and mitigate risks related to cybersecurity and data protection, safeguarding the organization’s assets and information

Skills

Key technologies and capabilities for this role

IT StrategyTechnology InfrastructureIT Project ManagementIT Support ManagementTechnical EscalationTeam DevelopmentCTO Partnership

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this IT Manager role?

This information is not specified in the job description.

What salary or compensation is offered for the IT Manager position?

This information is not specified in the job description.

What key skills are required for the IT Manager role?

The role requires strong management skills, technical knowledge in networking and cloud infrastructure, IT support management, cybersecurity practices including vulnerability management and patching, and project management abilities.

What is the company culture like at Highwire?

Highwire fosters a people-first culture driven by core values of Team Empowerment, Growth Mindset, Inclusion Always, and Fierce Distinction, with a strong commitment to diversity, inclusion, and belonging where everyone feels safe and celebrated.

What makes a strong candidate for the IT Manager position?

A strong candidate combines strong management skills, technical knowledge, a focus on operational excellence, big ideas, strong opinions, personal accountability, high standards, and boundless motivation to thrive in a values-driven environment.

Highwire

Public relations for disruptive technology companies

About Highwire

Highwire provides specialized public relations services aimed at helping disruptive companies, particularly in the technology sector, communicate effectively. The agency utilizes its background in journalism and its strategic location in Silicon Valley to craft tailored communication strategies that resonate with target audiences. Highwire's services include media relations, content creation, crisis communication, and strategic consulting, all designed to meet the unique needs of each client. What sets Highwire apart from its competitors is its focus on delivering measurable results and its deep understanding of the fast-paced tech industry. The company's goal is to create meaningful business outcomes for its clients by ensuring their messages are effectively conveyed in a complex media landscape.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$1.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

ConsultingIndustries

51-200Employees