IT Field Support Specialist HT1 (Government) at AT&T

Columbia, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, Public Sector, TelecommunicationsIndustries

Requirements

TSSCI with poly clearance
High school/GED and four (4) years of experience AND 8570 Certification (Preferred Security+)
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
Well-versed in installing Windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Outstanding communication skills to relate with team members and support workers
Must be able to drive a company vehicle and lift 50 lbs
Must be available to work an 8 hour shift between the hours of 6am and 6pm, as determined by management
Office presence of a minimum of 5 days per week (no relocation offered)

Responsibilities

Provides Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment
Conducts site surveys; assesses and documents current site configuration and user requirements
Analyzes existing requirements and prepares specifications for hardware acquisitions
Develops hardware installation schedules
Prepares drawings documenting configuration changes at each site
Prepares site installation and test reports
Trains site personnel in proper use of hardware
Builds specialized interconnecting cables
Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment
Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintains government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Follows standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
Supports network upgrade projects or initiatives
Supports end-user connectivity needs

Skills

Key technologies and capabilities for this role

Hardware TroubleshootingServer SupportPrinter RepairPeripheralsTeleconferencing EquipmentSite SurveysFiber OpticsCablingWorkstation ConfigurationInstallation SchedulesTest Reports

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted, with no relocation offered.

What security clearance is required for this role?

TSSCI with polygraph clearance is required.

What are the minimum qualifications for this position?

Candidates need a High school/GED and four (4) years of experience, plus 8570 Certification.

What key skills are needed for the IT Field Support Specialist role?

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals; well-versed in installing Windows, software, applications, antivirus and patches; expertise in Microsoft Office and Windows 7/10; ability to read technical manuals and work efficiently with minimal supervision.

What is the salary or compensation for this position?

This information is not specified in the job description.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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