IT Administrator at Backbase

San Mateo, California, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Cloud StorageIndustries

Requirements

Candidates should have at least 2 years of IT experience, with demonstrated experience supporting both Helpdesk and Systems Administration teams. Required hands-on expertise includes enterprise IT tools such as Jira, Confluence, Jamf, Okta, Google Workspace, Slack, and endpoint management platforms. A strong understanding of ITIL principles and service desk operations is necessary, along with exceptional communication and interpersonal skills. Bonus points are awarded for experience supporting hybrid or remote-first teams, familiarity with security best practices, and relevant certifications like ITIL, SCRUM, or PMP.

Responsibilities

The IT Administrator will provide Level 2 technical support to colleagues, install, configure, upgrade, and maintain desktop systems, and develop preventive maintenance procedures to minimize downtime. Responsibilities include managing user access rights, VPN accounts, printers, and other hardware/software peripherals, as well as configuring and maintaining conference room systems. The role also involves troubleshooting technical issues, performing hardware and software repairs, providing new hire orientation training, assisting IT team members, performing failure analysis, planning and executing work within deadlines, overseeing inventory management, maintaining accurate system documentation, installing antivirus software, and overseeing software license renewals.

Skills

Level 2 support

Desktop administration

VPN

Conference room systems

Zoom

Google Meet

Printer maintenance

Hardware maintenance

Software maintenance

New hire setup

Backbase

Engagement banking platform for digital transformation

About Backbase

Backbase offers an Engagement Banking Platform that helps banks modernize their customer interactions and internal operations by replacing outdated IT systems. The platform allows banks to enhance customer journeys and eliminate operational silos, empowering both customers and employees. Backbase stands out by providing out-of-the-box web and mobile solutions, along with Model Bank accelerators that simplify digital transformation. The company generates revenue through platform usage fees, comprehensive documentation, and training, while also enabling banks to create unique features with their open APIs and SDK.

Amsterdam, NetherlandsHeadquarters

2003Year Founded

$128.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging regulations like the EU AI Act may increase compliance costs for Backbase.

Competition from other fintech companies could erode Backbase's market share.

Integration challenges with TD Bank may arise if customer expectations are not met.

Differentiation

Backbase's platform offers seamless integration with any back-end system for banks.

The company provides out-of-the-box web and mobile journeys for digital transformation.

Backbase's Model Bank accelerators embody industry best practices for rapid implementation.

Upsides

Partnership with TD Bank enhances digital experiences for over two million cardholders.

Collaboration with Seven expands Backbase's influence in Africa and the Middle East.

Increased AI adoption in banking offers Backbase opportunities to enhance platform capabilities.

Land your dream remote job 3x faster with AI

Try Jobo Free