Sr. IT Support Engineer

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Enterprise SoftwareIndustries

Requirements

Candidates should have experience in advanced IT support, including Tier 3 troubleshooting and resolution. Responsibilities include managing escalations, triaging IT issues, providing on-call support, and performing account management for user provisioning and deprovisioning. A strong understanding of IT operations, project leadership, and evaluating new technologies is also required.

Responsibilities

The Senior IT Support Engineer will serve as the primary escalation point for complex IT issues, providing up to Tier 3 troubleshooting and resolution. They will triage all IT-related questions, offer on-call support, and manage user accounts. This role involves diagnosing computer errors, using help desk software for remote troubleshooting, setting up new laptops, leading IT projects like Okta integrations and software implementations, and evaluating new technologies to improve IT support capabilities.

Skills

IT Support

Technical Support

Hardware Setup

Software Setup

Access Management

User Provisioning

User Deprovisioning

Security

Subsplash

Fintech mobile SaaS for software solutions

About Subsplash

Subsplash creates software solutions in the Fintech and mobile SaaS sectors, focusing on enhancing digital experiences for clients and their users. Their products are designed to be user-friendly and engaging, catering to organizations that want to improve their online presence. Subsplash operates on a subscription model and also offers custom software development, allowing clients to tailor solutions to their specific needs. What sets Subsplash apart from competitors is its strong emphasis on design and a people-centered approach, which is reflected in their core values of humility, innovation, and excellence. The company's goal is to make a positive impact on the world by honoring God and serving people through their software solutions.

Seattle, WashingtonHeadquarters

2005Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

201-500Employees

Benefits

Generous Paid Time Off

Medical Coverage

Dental Coverage

Vision Coverage

short and long term disability and life insurance

401k Matching

Professional Development

Parental Leave

Family-Friendly Culture

Risks

Increased competition from church-focused SaaS platforms like Tithe.ly and Pushpay.

Potential user backlash from new features like Live Stream Chat not meeting preferences.

Rapid feature development may lead to technical issues affecting user experience.

Differentiation

Subsplash focuses on design-centric, people-centered software for religious communities.

The company offers mobile-first solutions, enhancing digital engagement for faith-based organizations.

Subsplash's core values of humility, innovation, and excellence guide its impactful software solutions.

Upsides

Growing demand for digital engagement tools in religious communities boosts Subsplash's market potential.

The rise of hybrid worship models increases demand for Subsplash's live streaming tools.

Personalized user experiences align with Subsplash's design approach, enhancing user satisfaction.

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