Inventory Operations Manager

Employment Type: [Not Specified] Location Type: Hybrid (3 days per week in office) Location: Austin, Texas Travel Requirements: Up to 20% travel required

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About Us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our Values:

• Win as One.
• Delight Customers.
• Deliver Great Outcomes.

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About the Role

We are seeking a results-driven and innovative Inventory Operations Manager to join our eCommerce team. This critical role will take full ownership of our global supply chain for office supplies, ensure optimal inventory levels to meet customer demand, and spearhead the development and lifecycle management of our private label product lines. The ideal candidate is a proactive problem-solver, passionate about building efficient systems, and thrives in a fast-paced environment. If you are a strategic thinker dedicated to achieving high standards, continuously improving processes, and are eager to make a significant impact on our growth through operational excellence, we want to hear from you.

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Responsibilities

Global Supply Chain & Inventory Leadership:

• Develop and manage global supply chain strategies, ensuring consistent product availability and optimal inventory levels across all locations.
• Lead end-to-end inventory planning, forecasting, reconciliation, and performance monitoring.

Private Label Product Development:

• Own the full lifecycle of private label product development, from concept and sourcing through quality assurance, launch, and supplier management.
• Collaborate with internal teams on product specifications, packaging, and go-to-market strategies.

Operational Excellence & Optimization:

• Manage and enhance relationships with 3PLs and key suppliers, including negotiations and performance optimization.
• Continuously improve fulfillment operations (assemblies, shipping, storage, order flow) by identifying and resolving systemic issues and refining processes.
• Develop and maintain optimal shipping routing logic for global distribution.

Data-Driven Decision Making & Standards:

• Establish and track key performance indicators (KPIs) for inventory, logistics, and supplier performance, providing actionable insights.
• Refine procedures for inventory accuracy, invoice verification, and operational efficiency, establishing and championing best practices.

Cross-Functional Support:

• Serve as the subject matter expert for all inventory-related matters and support broader eCommerce team initiatives, including new product introductions and website updates.

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Requirements

• Experience: 4+ years of experience in inventory management, global supply chain operations, or logistics, ideally within an eCommerce or CPG context.
• Proven Success: Proven success in inventory planning, 3PL management, and vendor negotiation.
• Private Label: Strong experience managing or contributing significantly to private label product development.
• Process Improvement: Demonstrated ability to drive process improvements and implement operational efficiencies.
• Technical Skills: Proficient with ERP, WMS, and inventory management software; strong analytical skills.
• Leadership Principles: Embodies leadership principles like Ownership, Bias for Action, and Learn and Be Curious.
• Soft Skills: Excellent problem-solving, organizational, and communication skills.

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What Will Make You Stand Out?

• Experience in the office supplies industry.
• Advanced skills in data analysis tools (e.g., Excel, SQL, BI platform).

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Application Instructions

[Not Specified]