Intake and Engagement Coordinator at Seven Starling

California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

YesVisa

Healthcare, Mental Health, BiotechnologyIndustries

Requirements

Candidates must have a high school diploma or equivalent, with additional coursework in healthcare administration or a related field being a plus. A minimum of 2 years of experience in healthcare customer service or patient engagement is required, along with excellent communication and interpersonal skills, strong organizational and multitasking abilities, and proficiency in healthcare software and CRM systems. Knowledge of HIPAA regulations and patient privacy practices is essential. The ideal candidate will have direct patient experience in maternal health or mental health care and experience in high call volume or high volume patient interaction roles, with the ability to work PST hours.

Responsibilities

The Intake and Engagement Coordinator will conduct 20-minute phone consultations with prospective patients to screen them for the care model, explain therapy, answer questions, check insurance eligibility, and enroll them. They will manage prospective patient intake phone and text lines, engage patients, and schedule consultations. Responsibilities also include managing patient outreach initiatives via call, SMS, and email, assisting patients with intake form completion, maintaining accurate patient records in the CRM (Hubspot), monitoring conversion rates and engagement metrics, and participating in ongoing training and development. The role involves proposing process updates as needed to maintain efficiency and compliance.

Skills

Patient Screening

Insurance Eligibility

Communication

Empathy

Active Listening

Scheduling

Clinical Model

Maternal Health

Behavioral Health

Seven Starling

Membership service for pregnancy and parenting support

About Seven Starling

Seven Starling offers a membership service that supports individuals during pregnancy and early parenthood. The company focuses on maternal and child health, providing personalized care and community support to expectant and new parents. Their service is based on a group care model, where members are organized into small groups of seven, each guided by a Doula and a team of medical professionals, including OB-GYNs and pediatricians. This setup allows parents to receive expert advice, share experiences, and foster a supportive community. Members pay a monthly fee of $37, which includes bi-weekly sessions with a Doula, ongoing support through group chats, and access to educational resources. Seven Starling differentiates itself from traditional care models by offering a more intimate and supportive experience, making it both cost-effective and emotionally beneficial. The company's goal is to enhance maternal and child healthcare by combining expert guidance with community support.

New York City, New YorkHeadquarters

2020Year Founded

$14MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Increased competition from platforms like Maven Clinic may challenge Seven Starling's market position.

Scaling personalized group-based care could lead to service quality inconsistencies.

Dependence on continuous funding rounds may be affected by economic conditions.

Differentiation

Seven Starling offers a unique group-based care model for perinatal mental health.

The company combines expert guidance with community support for expectant and new parents.

Their subscription model provides cost-effective, personalized care compared to traditional methods.

Upsides

Rising demand for virtual mental health services boosts Seven Starling's market appeal.

Telehealth legislation supports expansion opportunities for digital health companies like Seven Starling.

Growing awareness of maternal mental health aligns with Seven Starling's mission for accessible care.

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