[Remote] IME Customer Service Representative at Blank Street

United States

Blank Street Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsuranceIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCase ManagementData EntryCommunicationOrganizationProblem-SolvingClient Relations

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Service Representative position?

Benefits include medical, dental, and vision coverage, voluntary life insurance, hospital indemnity, critical illness, accident indemnity, pet insurance, basic life insurance, short-term and long-term disability at no cost, generous paid time off, 401k with company match, Apple equipment, and a media stipend.

Is this Customer Service Representative role remote?

Yes, it is a work from home position, but candidates must supply and support their own internet services and maintain an uninterrupted internet connection.

What skills are required for the IME Customer Service Representative role?

Required skills include exceptional communication skills with understanding of company business lines, critical thinking, efficient time management to meet deadlines, and computer literacy with typing skills.

What is the company culture like at Dane Street?

The company emphasizes individual and team contributions, caring for customers and each other, and maintaining a positive working environment that promotes client satisfaction and results.

What qualifications make a strong candidate for this CSR position?

Preferred qualifications include an Associate’s Degree and business experience in healthcare or insurance settings, along with the listed skills in communication, critical thinking, time management, and computer proficiency.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters
2020Year Founded
$50.6MTotal Funding
EARLY_VCCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Flexible Work Hours
Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.
Subscription program may not resonate with all customer segments, risking dissatisfaction.
Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.
Small, cost-effective locations reduce overhead and allow competitive pricing.
Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.
Subscription model provides steady revenue and enhances customer loyalty.
Partnerships with lifestyle brands boost brand visibility and customer engagement.

Land your dream remote job 3x faster with AI