[Remote] IME Customer Service Representative at Blank Street

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

An Associate's Degree is preferred, along with business experience in a healthcare and/or insurance setting. Exceptional communication skills, the ability to apply critical thinking, manage time efficiently, meet specific deadlines, and computer literacy with typing skills are essential. Candidates must also supply and support their own internet services and maintain an uninterrupted internet connection.

Responsibilities

The Customer Service Representative is responsible for the receipt of new cases, ensuring proper system drafting and setup, and facilitating the case assignment and scheduling process. This includes intake, drafting, and entering case information into the Dane Street system, working with clients on missing information, sorting and organizing medical documents, assigning cases to physicians based on various criteria, monitoring and tracking cases to meet deadlines, and updating clients on case progress. The role may also involve communicating with clients regarding referral information and providing proper documentation for specified cases, as well as performing other duties and special projects as assigned.

Skills

Customer Service

Case Management

Data Entry

Communication

Organization

Problem-Solving

Client Relations

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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