Quality Assurance Consultant – NowNext CRM Execution Team

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Information Technology, Cloud Computing, Customer Relationship Management (CRM)Industries

Requirements

Candidates should have 3-5+ years of experience in software testing or QA, specifically within CRM/CSM/ERP implementations. A strong understanding of CRM processes such as sales, order management, CPQ/CLM, customer service, and field service is required, along with hands-on experience in functional, integration, and regression testing for SaaS/enterprise platforms. Familiarity with at least one major CRM/workflow platform (Salesforce, Pega, ServiceNow, Dynamics, Oracle, or SAP) is necessary, as are strong analytical and problem-solving skills with meticulous attention to detail. Preferred qualifications include ServiceNow certifications, experience with test automation tools, familiarity with AI/GenAI testing approaches, and knowledge of compliance/regulatory testing.

Responsibilities

The Quality Assurance Consultant will define and maintain test plans, scripts, and acceptance criteria, ensuring comprehensive test coverage across functional, integration, regression, performance, and AI agent workflows, aligning with ServiceNow NowCreate methodology and Agile practices. They will perform hands-on testing of ServiceNow configurations and integrations, validate AI agent use cases for accuracy and guardrails, document defects, and ensure solutions meet customer expectations, compliance, and usability standards. This role also involves partnering with Business Process Consultants, supporting customer UAT, providing feedback to technical teams, assisting with automated test script building, capturing lessons learned, and promoting a quality-first culture.

Skills

Quality Assurance

Test Planning

Test Execution

Functional Testing

Integration Testing

Regression Testing

Performance Testing

AI Agent Workflows

CRM

Salesforce

Pega

Dynamics

SAP

Oracle

Agile

User Acceptance Testing (UAT)

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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