[Remote] Supervisor, Patient Engagement at Imagine Pediatrics

Candidates should possess a Bachelor's degree in business management or a related field, with 3-5 years of call center experience including coaching, mentoring, and training. Proficiency in telephony platforms like Talkdesk and Microsoft Office Suite is required, alongside extensive experience in complex projects, critical thinking, and problem-solving. Strong knowledge of customer service protocols, compliance, excellent communication, interpersonal, organizational, and time management skills are essential. The ability to handle confidential information, build positive relationships with diverse individuals, and a passion for pediatric healthcare are necessary. Healthcare call center experience and bilingual Spanish skills are preferred.