Operations Specialist
Asset LivingSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Power Generation, Energy, ManufacturingIndustries
Requirements
- Acts as SME in the Commercial Team for AISTO XT, Service Cercal XT, Service Shop and TCG Portal
- Customer focus (implied from "What You Have: Customer")
Responsibilities
- Supporting Commercial Sales team in preparing and tracking AISTO TA (Technical Approval) status with TSS (Technical Sales Support) team and completing technical and commercial proposals out of AISTO system for partners and direct customers
- Preparing price offer for direct business (both Prime Engine and Service) and supporting the tender preparation with Sales and Project Execution team
- Tracking project status between Sales and Technical Sales Support (TSS) (complex DTO -Design to Order project)
- Supporting Commercial Sales team and Regional Service team in generating related service / parts quotations out of SAP and Service Shop
- Supporting Commercial Sales team and Regional Service team in preparing parts/service quotation margin and SPR (Special Price Request) analysis
- Supporting Commercial Sales team to unblock the Service Order in Service Shop and SAP system with specific Service Opportunities
- Supporting Commercial Sales and Regional Service team in generating customer purchase behavior and making proper recommendations for optimization
- Working with TSS and Service team in HQ Mannheim for accelerating Prime Engine or/and Service proposal development with related SME (Subject Matter Expert)
- Supporting Sales and Marketing team in marketing campaign activities, and online e-commerce activities
- Answering inquiries and resolving problems regarding products and services via calls, email or internet chat
- Conducting periodic and regular surveys of customers to determine satisfaction and cross-selling opportunities
- Performing contract administration support and resolving contract related issues
- Developing new prospects, establishing customers in MDG, and finding opportunities to introduce an organization's products and services
- Coordinating customer visit accommodations with MWM HQ colleagues for assuring best customer visit experiences for both industrial tour or specific job content, like FAT (Factory Acceptance Test) or PDI (Pre-Delivery Inspection), etc
- Supporting Commercial Sales, Service and Project Execution team upon from time-to-time customer request in his or her capacity
Skills
Sales Support
Proposal Preparation
Technical Approval
Commercial Proposals
Price Quoting
Customer Assistance
Cross-Functional Coordination
AISTO System
Caterpillar Inc.
Manufactures heavy machinery for various industries
About Caterpillar Inc.
Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.
Irving, TexasHeadquarters
1925Year Founded
$143.5KTotal Funding
IPOCompany Stage
Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries
10,001+Employees
Benefits
Annual incentive bonus plan
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Disability benefits
Life Insurance
Parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Tuition Reimbursement
Career Development
Risks
Closure of Aurora office may impact regional economy and Caterpillar's reputation.
Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.
Advanced technology in Cat D8 dozer may face resistance from traditional customers.
Differentiation
Caterpillar's century-long history underscores its reliability and industry leadership.
The company integrates AI and IoT to enhance machinery performance and customer satisfaction.
Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.
Upsides
Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.
Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.
Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.
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