Infrastructure Engineer I at Arrow Electronics

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Warehousing, LogisticsIndustries

Requirements

Minimum of 3 years’ experience supporting PC users and IT Infrastructure in a multi-location corporate environment
Strong knowledge and experience with Windows 11, MS Outlook, MS Office, iOS and Android ecosystems
Strong knowledge of network protocols (TCP/IP, BGP, OSPF, etc.)
Experience with Cisco, Juniper, or similar networking equipment
Understanding of wireless networking, including Wi-Fi standards, RF principles, and mobile connectivity
Experience creating knowledge-base articles from ticket data and end user support interactions
Experience driving innovation, researching complex problems and delivery of proof-of-concept evaluations
Experience participating in Disaster Recovery planning and on-site support as needed for DR drills
Strong, demonstrable ability to establish effective business relationships with customers that facilitate high customer satisfaction
Strong Visio/documentation skills
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Detail-oriented with strong organizational skills
Instate travel when required (up to 20%)
Ability to stand/walk for considerable lengths of time, consistently bend to floor level, and heavy lifting (up to 50 lbs)
Availability for work schedule: four (4) 10-hour days; Friday - Monday fully onsite

Responsibilities

Providing on-site Infrastructure support for local and remote users
Troubleshooting and resolving PC issues
Maintain and support industrial and office printers, including label printers, laser printers and multifunction devices
Provide support for Mobile Device Technology (Zebra Tablets, Zebra Mobile Handhelds, etc.)
Coordinate with vendors for repairs and parts replacement
Configure and maintain network hardware and software, including routers, switches and wireless access points
Implement and maintain security protocols to protect the company’s network
Maintain infrastructure documentation, diagrams, and operational procedures
Assist with capacity planning and network growth initiatives
Provide extensive local hands-on support assistance for other IT Teams (Server, Telecommunications and Network) to support the Integration Center and Warehouse production environments
Maintaining up-to-date asset inventory information

Skills

Key technologies and capabilities for this role

PC HardwarePC SoftwareTroubleshootingLabel PrintersLaser PrintersZebra TabletsZebra HandheldsRoutersSwitchesWireless Access PointsNetwork SecurityBackupRecovery

Questions & Answers

Common questions about this position

What experience level is required for the Infrastructure Engineer I role?

A minimum of 3 years’ experience supporting PC users and IT Infrastructure in a multi-location corporate environment is required.

Is this Infrastructure Engineer position remote or on-site?

The role requires providing on-site infrastructure support for local and remote users, indicating it is primarily an on-site position.

What key technical skills are needed for this job?

Candidates need strong knowledge of Windows 11, MS Outlook, MS Office, iOS and Android ecosystems, network protocols like TCP/IP, BGP, OSPF, and experience with Cisco, Juniper or similar networking equipment, plus wireless networking.

What does the company value in this Infrastructure Engineer role?

The role emphasizes excellent prioritization, responsiveness, customer service, written and verbal communication skills, and developing positive working relationships in keeping with Arrow Electronics values.

What makes a strong candidate for the Infrastructure Engineer position?

Strong candidates exhibit a broad-based IT infrastructure background, excellent troubleshooting skills, experience creating knowledge-base articles, driving innovation through proof-of-concept evaluations, and participating in Disaster Recovery planning.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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