Infrastructure Analyst

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Candidates should have a minimum of 2 years of higher education and/or work experience. Required knowledge includes executing processes associated with Software Licensing, specifically in SNOW/Flexera and/or SAM Pro/ServiceNow, supporting End of Life processes for Hardware and Software assets, analyzing and supporting configurable workflows for request management in ServiceNow, authoring and maintaining Standard Operating Procedures, and creating dashboards/reporting in ServiceNow or comparable tooling. General knowledge of Software Discovery and License Management capabilities is also necessary. An Associate's degree in a technology-related field, certifications in related technologies, and the ability to provide updates and statuses are preferred.

Responsibilities

The Infrastructure Analyst will complete activities related to the installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure. They will respond to and resolve help desk escalations and technical incidents, analyze and isolate issues, and develop a basic understanding of diagnostic tools. Responsibilities also include completing systems maintenance activities such as patching, health checks, and operating system updates, reporting anomalies, completing assigned projects, and adhering to company risk and regulatory standards. Additionally, they will maintain internal control standards and complete other assigned duties.

Skills

Help Desk

System Hardware

Software Installation

Configuration

System Maintenance

Patching

Operating System Updates

Diagnostic Tools

Risk Management

Regulatory Compliance

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees