Care Manager - Behavioral Health
HumanaFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must have a minimum of 2 years of experience in behavioral health, social services, social work, psychology, sociology, marriage and family therapy, or counseling. A minimum of 1 year of experience with MS Office Suite applications, including Word and Excel, is required. Candidates must be willing and able to travel 10-15% of their time within their assigned region and reside in the specified Kentucky counties (Boone, Bourbon, Campbell, Carroll, Gallatin, Grant, Harrison, Kenton, Nichols, Owen, Pendleton, and Scott). Preferred qualifications include a minimum of 6 months of experience in Foster Care and juvenile justice systems, Adoption Assistance, or the delivery of Behavioral Health Services.
The Case Management Coordinator will utilize critical thinking and professional judgment to support the case management process, facilitating improved healthcare outcomes for members through advocacy, collaboration, coordination, support, and education. This involves evaluating member benefit plans and available programs, identifying high-risk factors, and implementing proactive interventions. The role includes coordinating and implementing wellness care plan activities, monitoring member care needs, and consulting with case managers, supervisors, Medical Directors, and other health programs to overcome barriers. Responsibilities also encompass escalating quality of care issues, negotiating services to meet member needs, and using motivational interviewing skills to promote member engagement and healthy lifestyle changes. Additionally, the Case Management Coordinator will provide coaching and information to empower members in their healthcare decision-making and utilize case management and quality management processes in compliance with regulatory guidelines and company policies.
Comprehensive pharmacy and healthcare services
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.