Inbound Contacts Representative 2

Kentucky, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates require 3 years of customer service experience, a strong customer service orientation, and excellent attention to detail. Proficiency in typing, computer navigation, and managing multiple computer applications simultaneously is essential. Effective verbal and listening communication skills are necessary, along with a passion for improving consumer experiences. Preferred qualifications include an Associate's or Bachelor's degree and previous inbound call center or healthcare customer service experience.

Responsibilities

The Inbound Contacts Representative 2 will address incoming telephone, digital, or written inquiries, performing varied and moderately complex administrative, operational, and customer support tasks. This role involves addressing customer needs, including complex benefit questions, resolving issues, and educating members. Responsibilities include recording details of interactions, escalating unresolved grievances, and interpreting area/department policies to complete assignments with minimal direction.

Skills

Customer Service

Typing

Computer Navigation

Prioritization

Verbal Communication

Listening Skills

Call Center

Healthcare

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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