Implementation Specialist at Everbridge

Hungary

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Critical Communications, Enterprise SafetyIndustries

Requirements

BA/BS (Expertise in crisis management or one of the following industries is a plus: Risk Intelligence, Healthcare, State & Local Government, Energy or Higher Education)
Proficient in MS Office Suites, including Word, Excel, PowerPoint
Familiarity with the setup of web-based applications and defining user requirements is a definite plus
Basic project management knowledge and experience
Ability to quickly learn, understand, and explain technical information
Ability to manage and coordinate multiple implementations and technical issues
Excellent written and verbal communication skills
Desire and ability to work with, manage, and satisfy clients
Highly motivated and flexible
Excellent time management and organizational skills
Able to work in a fast-paced environment and meet project deadlines

Responsibilities

Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations
Perform new client setup and configuration
Follow established implementation processes and implementation guidelines for new clients or new services to existing clients; help create new processes for new products
Effectively and efficiently train new clients to use the application
Provide support services, develop solutions, and educate clients in the various stages of the product implementation cycle
Document all client calls, emails, and any other communication and enter the information into the Client Care CRM (Salesforce.com)
Proactively communicate to clients improvements in utilization of products and services; attempt to minimize future support
Ensure proper and consistent communication of status to the client
Review and understand client use cases to understand the client’s business, successfully integrating client needs with product offerings and solutions
Act as the client’s technical advocate within the company
Occasional after-hours and weekend availability to support on-call schedule during significant events (such as hurricanes)
Follow established escalation protocol and seek advice or assistance from the Implementation Manager as required during difficult client situations
Work in conjunction with Everbridge client support colleagues to ensure effective resolution of technical issues encountered during implementations
Recognize and identify potential areas where existing implementation policies and procedures require change, or where new ones need to be developed, particularly to facilitate company growth and product expansion

Skills

Salesforce

CRM

Client Implementation

Customer Training

Technical Support

Configuration

Business Analysis

Documentation

Escalation Management

SaaS

Everbridge

Critical event management solutions for organizations

About Everbridge

Everbridge provides critical event management solutions to help enterprises and government organizations prepare for, respond to, and recover from emergencies. Their products combine intelligent automation with extensive risk data, allowing clients to effectively manage crises and minimize disruptions to their operations. Unlike many competitors, Everbridge focuses on a comprehensive suite of services that are tailored to the specific needs of various sectors, including healthcare and government. The company's goal is to enhance organizational resilience, ensuring that clients can protect their people and maintain productivity even in challenging situations.

Boston, MassachusettsHeadquarters

2002Year Founded

$20.5MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

1,001-5,000Employees