[Remote] Director, Solutions Design and Implementation at Pearl Health

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

6+ years of experience in Product, Solutions Design, or Strategy & Operations at a health care technology company or top consulting firm
A Bachelor’s degree or equivalent work experience
Significant client-facing experience, ideally at the Enterprise level
Experience using data to drive outcomes, with proficiency in Excel/Google Sheets and business intelligence tools
Curious, motivated, and strategic systems builder who thrives in ambiguity and highly cross-functional settings
Ability to establish deep partnerships with stakeholders across Growth, Product Management, Customer Success, and Operations
Ability to navigate a sales pitch just as easily as a product strategy brainstorm

Responsibilities

Own the end-to-end journey of customer solutions – from pre-sale discovery to post-sale implementation and optimization
Collaborate with teams across the organization – including Growth, Product Management, Customer Success, and Operations – to build and execute discovery playbooks, workflow tools, and implementation blueprints
Pre-Signature / Pre-Launch Product Discovery: Validate and shape prospective customer needs; identify solution gaps between client needs and Pearl’s offerings; collaborate on solution proposals to ensure business impact, feasibility, and alignment with Product strategy; lead Product RFP inputs for prospects and solidify solution commitments
Solution Design: Translate commitments and known gaps into executable solutions; serve as the bridge between customer expectations, product capabilities, and custom solution delivery; develop standard best practice workflow tools
Product Delivery: Support customer implementation and configuration of solutions; develop and execute repeatable frameworks that can be customized to the complexities of a given client; oversee implementation projects and Product training
Ongoing Optimization: Orchestrate systematic optimization programs and tool development to improve Product adoption and delivery effectiveness

Skills

Key technologies and capabilities for this role

Solutions ArchitectureProduct DeliveryValue-Based CareSolution DesignCustomer DiscoveryImplementationRFPProduct StrategyWorkflow DesignStakeholder Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary range for this role?

This information is not specified in the job description.

What experience is required for this position?

Candidates must have 6+ years of experience in Product, Solutions, or a related field.

What kind of person thrives in this role?

The ideal candidate is a curious, motivated, and strategic systems builder who thrives in ambiguity and highly cross-functional settings.

What teams will I collaborate with in this role?

You will collaborate with teams across the organization including Growth, Product Management, Customer Success, and Operations, and the role reports to the VP, Product Solutions.

Pearl Health

Healthcare technology platform for providers

About Pearl Health

Pearl Health provides a platform designed to improve the efficiency and effectiveness of healthcare providers, including doctors and practice managers. The platform automates routine tasks, allowing providers to spend more time on patient care. It offers tools for tracking patient data and managing care teams, which helps providers gain transparency and credit for their work. Additionally, Pearl Health supports value-based care by enabling providers to monitor their performance through numerical data and graphs, helping them understand patient outcomes better. The platform also identifies at-risk patients, allowing for timely interventions. Pearl Health differentiates itself by focusing on technology that enhances care delivery and patient outcomes, while maintaining high customer satisfaction and retention. The company's goal is to empower healthcare providers to deliver better care through effective data management and support.

New York City, New YorkHeadquarters

2020Year Founded

$73MTotal Funding

DEBTCompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Risks

Competition in value-based care threatens Pearl Health's market share.

Complex EHR integrations may lead to provider dissatisfaction.

Rapid expansion into 44 states may strain operational capabilities.

Differentiation

Pearl Health partners with Walgreens to enhance value-based primary care services.

The company integrates Vim's middleware for seamless EHR workflow enhancements.

Pearl Health's platform identifies at-risk patients for proactive care interventions.

Upsides

Partnerships with PraxisCare and Adaugeo expand access to value-based care.

Rising Medicare Advantage plans create opportunities for Pearl Health's solutions.

Increased telehealth adoption boosts demand for Pearl Health's integrated platform.

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