Implementation Specialist at S&P Global

London, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

2+ years' relevant professional experience
Bachelor's Degree preferred
Customer facing experience preferred
Comfortable with technology, and an understanding of process-based tools
Proficient user of Microsoft Excel
Proficiency with SQL
Auto industry experience or auto databases (preferred)
Salesforce.com experience (preferred)
Customer or functional project management experience (preferred)
Working knowledge of Python (preferred)
Facebook Business Manager experience (preferred)

Responsibilities

Complete the onboarding of new customers onto Mastermind technology
Securely connect to customer’s DMS databases, ingest their data, review data sets, and implement with quality to ensure proper configuration and on-time delivery
Become a subject matter expert in database configurations, data flows, and systems
Troubleshoot and solve configuration issues with speed and accuracy
Manage new customer onboardings, Support Tickets, DMS Changes, and Digital Setups concurrently
Proactively communicate current status, next steps, and proposed solutions with internal and external stakeholders
Own and manage the entire Implementation setup of new customers, including data from DMS, CRM, or other sources
Obtain customer data, ingest it into systems, and quality check for expected functionality
Own and manage the implementation of Mastermind’s Digital offerings
Query and extract data using SQL, C#, and/or Python
Quickly own and resolve relevant support tickets, explain root cause, and suggest process improvements for recurring cases
Communicate status updates and next steps by phone, Slack, and email
Work collaboratively with other teams to meet or exceed Service Level Agreements
Proactively recognize and address setbacks and risks, escalating as required
Own the initial and ongoing data quality of assigned customers
Prioritize and manage concurrent work streams with minimal supervision

Skills

SQL

Python

Data Ingestion

Database Configuration

Troubleshooting

Data Quality Assurance

Customer Onboarding

DMS Integration

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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