Implementation Project Manager - Communications Customer Care & Billing Software at National Information Solutions Cooperative (NISC)

United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, Broadband, TelecommunicationsIndustries

Requirements

Basic level knowledge of business-related software applications and services
Basic level knowledge of the Utility or Telecom industries
Basic level knowledge of Project Management processes and theory
Basic verbal and written communication skills
Basic level presentation and training skills
Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers
Basic research and problem-solving skills with a strong attention to detail
Basic level ability to organize and prioritize
Basic level ability to set and manage internal and external Member/Customer expectations
Ability to analyze data and draw meaningful business conclusions relevant to Project Management
Basic level ability to demonstrate initiative and accountability
Basic level ability to multi-task and time manage
Moderate level ability to demonstrate professionalism
Basic level ability to troubleshoot
Basic level understanding of change management best practices
Basic level knowledge of Utility/Telecom software and software integrations
Ability to travel as often as necessary, generally around 10-20% a year
Bachelor’s Degree in a business-related field or equivalent experience
Ability to see, speak, and hear, to operate computer keyboards or office equipment, and to stand, walk, and sit
Ability to work hybrid schedule (minimum 3 days/week in office: Tuesday and Wednesday required) from Cedar Rapids, IA; Lake Saint Louis, MO; or Mandan, ND

Responsibilities

Assist and perform in coordinating basic software implementation project plans
Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan
Assist in validating and verifying the accuracy of converted data
Assist and provide application support throughout the project lifecycle
Assist with basic level conversion analysis
Prepare Change Requests (CRs) and follow up through resolution
Perform after hours call support as assigned
Commitment to NISC’s Statement of Shared Values
Other duties as assigned

Skills

Key technologies and capabilities for this role

Project ManagementSoftware ImplementationData ValidationCustomer SupportSoftware TrainingCustomer Care & BillingCritical ThinkingApplication Support

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The role is hybrid after an initial training period, requiring a minimum of 3 days per week from one of three office locations: Cedar Rapids, IA; Lake Saint Louis, MO; or Mandan, ND. Tuesday and Wednesday are required office days, with the third day chosen by the candidate and supervisor.

What skills are preferred for this Implementation Project Manager role?

Preferred skills include basic knowledge of business-related software applications, utility or telecom industries, project management processes, verbal and written communication, presentation and training skills, problem-solving with attention to detail, and ability to manage expectations and analyze data.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at NISC?

NISC is member-focused, quality-driven, and value-priced, with a commitment to shared values. It has been ranked in ComputerWorld’s Best Places to Work for twenty-two years and emphasizes outstanding customer support.

What makes a strong candidate for this role?

Strong candidates will have basic knowledge of project management, telecom/utility industries, customer service skills, problem-solving abilities, and experience with data analysis and training, along with excellent communication and etiquette for member interactions.

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees