Implementation Project Manager - Communications Customer Care & Billing Software at National Information Solutions Cooperative (NISC)

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, Broadband, TelecommunicationsIndustries

Requirements

Basic level knowledge of business-related software applications and services
Basic level knowledge of the Utility or Telecom industries
Basic level knowledge of Project Management processes and theory
Basic verbal and written communication skills
Basic level presentation and training skills
Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers
Basic research and problem-solving skills with a strong attention to detail
Basic level ability to organize and prioritize
Basic level ability to set and manage internal and external Member/Customer expectations
Ability to analyze data and draw meaningful business conclusions relevant to Project Management
Basic level ability to demonstrate initiative and accountability
Basic level ability to multi-task and time manage
Moderate level ability to demonstrate professionalism
Basic level ability to troubleshoot
Basic level understanding of change management best practices
Basic level knowledge of Utility/Telecom software and software integrations
Ability to travel as often as necessary, generally around 10-20% a year
Bachelor’s Degree in a business-related field or equivalent experience
Ability to see, speak, and hear, to operate computer keyboards or office equipment, and to stand, walk, and sit
Ability to work hybrid schedule (minimum 3 days/week in office: Tuesday and Wednesday required) from Cedar Rapids, IA; Lake Saint Louis, MO; or Mandan, ND

Responsibilities

Assist and perform in coordinating basic software implementation project plans
Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan
Assist in validating and verifying the accuracy of converted data
Assist and provide application support throughout the project lifecycle
Assist with basic level conversion analysis
Prepare Change Requests (CRs) and follow up through resolution
Perform after hours call support as assigned
Commitment to NISC’s Statement of Shared Values
Other duties as assigned

Skills

Project Management

Software Implementation

Data Validation

Customer Support

Software Training

Customer Care & Billing

Critical Thinking

Application Support

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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