Implementation Manager - (Client Onboarding)

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, SoftwareIndustries

Requirements

The candidate should have 4-7 years of project management experience in SaaS or technology implementations, with a preference for fintech, ERP, or finance system rollouts. Experience managing ERP or financial software integrations (SAP, Oracle, NetSuite, Infor, Microsoft Dynamics) is required. Knowledge of Accounts Receivable processes, including billing, collections, cash application, and dispute management, is strongly preferred. Excellent communication and stakeholder management skills, with the ability to engage both finance executives and technical teams, are essential. Strong organizational skills and a proven track record of delivering projects on time and on budget are necessary. PMP, PRINCE2, or Agile certification is a plus.

Responsibilities

The Implementation Manager will lead new customers through the full implementation of the AR automation platform, orchestrating ERP integrations, workflow configuration, and customer training to deliver a seamless go-live experience. This involves managing end-to-end onboarding projects, developing and executing project plans, and leading requirements-gathering sessions. The role includes overseeing ERP, CRM, and payment system integrations, ensuring smooth data migration, testing, and client sign-off. The manager will act as the primary point of contact, provide regular status updates, manage risks and issues, and deliver onboarding workshops and training. Responsibilities also include driving adoption of automation features and ensuring customers achieve measurable improvements in efficiency, DSO, and customer satisfaction.

Skills

Project Management

ERP Integration

Workflow Configuration

Customer Training

AR Automation

SAP

Oracle

NetSuite

Microsoft Dynamics

Data Migration

Client Stakeholder Management

Risk Management

Executive Reporting

Versapay

Automates accounts receivable processes for businesses

About Versapay

VersaPay automates accounts receivable processes for businesses, focusing on the B2B market. Its main product, the ARC platform, simplifies invoicing and payment by providing an online self-service portal where customers can receive invoices, make payments, and communicate with businesses. This portal is customizable, allowing clients to tailor the experience to their needs, which enhances customer satisfaction and retention. VersaPay operates on a subscription-based model, charging clients a recurring fee for access to the ARC platform, along with potential transaction fees for processed payments. This focus on customer-friendly solutions sets VersaPay apart from competitors in the financial technology sector, which is rapidly growing due to the demand for digital business solutions. The company's goal is to improve the efficiency of accounts receivable processes, making them more secure and user-friendly for businesses and their customers.

Toronto, CanadaHeadquarters

2006Year Founded

$18.7MTotal Funding

IPOCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging fintech startups like Zūm Rails pose competitive threats to Versapay.

Relocating headquarters to Miami-Dade may cause operational and cultural challenges.

New executive appointments could lead to strategic shifts affecting client relationships.

Differentiation

Versapay offers a cloud-based invoice-to-cash solution for superior customer experience.

The ARC platform provides a customizable self-service portal for efficient invoicing and payments.

Versapay integrates with various ERPs for automatic payment reconciliation and real-time insights.

Upsides

Versapay's network grew 5X in 18 months, now serving 5 million businesses.

The mid-market's demand for digital AR solutions presents growth opportunities for Versapay.

Versapay's focus on secure transactions aligns with the trend towards virtual card adoption.

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