Implementation Manager at Govini

As an Implementation Manager, the individual will be responsible for driving robust software adoption across Govini’s SaaS user base, defining and optimizing user engagement through new initiatives, managing a team of Implementation Engineers, and providing surge support to deployments. They will also own the implementation and technical enablement of strategic deployments, work closely with Engagement Managers and Sales to align on account strategies and renewal forecasting, strengthen the product feedback loop, build relationships with Product Managers, Engineering, Data Science, and QA, and implement operational practices to track team and individual performance. Furthermore, they will hire and develop Implementation Engineers and Senior Implementation Engineers, guide them as they embed with customers to deliver exceptional technical implementation and support, and collaborate effectively with cross-functional teams to achieve common objectives.