Implementation Manager

San Francisco, California, United States

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$140,000 – $180,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, SoftwareIndustries

Requirements

Candidates should have at least 4 years of experience in a customer-facing role supporting a technical product or service, with a preference for implementation management and SaaS experience. Proficiency in SQL, APIs, and integrations is required, along with strong interpersonal skills to collaborate with diverse stakeholders including C-level executives and engineers. A curious mindset and a willingness to learn new technical skills are essential.

Responsibilities

The Implementation Manager will build customer relationships and guide technical implementation projects for mid-market and enterprise customers. They will explore and document product functionality to develop product expertise, refine implementation best practices, and improve internal efficiencies and customer experience. The role involves working cross-functionally with Sales and Customer Success, driving the product roadmap by liaising between customers and the product team, and setting the tone for customer engagement to enhance perceived value.

Skills

Customer Relationship Management

Technical Implementation

Project Management

Product Expertise

Process Improvement

Cross-functional Collaboration

Sales Alignment

Customer Success

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

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