Abridge

Implementation Engineer, Federal Accounts

United States

$170,000 – $215,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Technology, Artificial Intelligence, SaaSIndustries

Job Description

Salary: $170K - $215K Location Type: Remote Employment Type: FullTime

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

This role will be an individual contributor, supporting our partners and internal teams in the post-sales journey.

Ideally, you thrive in a startup environment, specifically with a culture that’s built on:

  • Seeing obstacles as opportunities
  • Having a bias toward execution
  • Being a little nerdy and perpetually curious
  • Helping teammates and partners succeed

What You'll Do

  • Proactively assess technical requirements and infrastructure for all new key accounts to ensure the optimal environment to deliver the best end user experience for clinicians.
  • Own and maintain technical documentation, including deployment guides, troubleshooting playbooks, and integration best practices that can be utilized with all partners regardless of segment.
  • Own the post-sales technical execution of Abridge deployments, ensuring seamless integration, reliability, and scalability within our enterprise partner environments.
  • Collaborate with other partners such as EHR vendors to address the needs of Abridge partners.
  • Diagnose and troubleshoot technical issues, including API connectivity issues, authentication problems, networking constraints, and data inconsistencies to remove barriers to adoption and growth.
  • Proactively monitor key account metrics including note generation speeds to identify opportunities for optimization and proactively address any technical risks.
  • Become a technical expert in the unique touchpoints and deployments of our integration with our enterprise partners and develop comprehensive architecture documentation.
  • Act as the technical bridge between our partners and internal teams (Integration Engineering, Partner Success, and Implementation), ensuring clear communication and problem resolution.
  • Partner with our engineering team to develop tooling to enhance our ability to serve our partners in real-time.
  • Consult with and support the Partner Success and Implementation Teams upon request to identify areas of optimization in the deployment of the product/integration in order to drive efficiency and meet goals.
  • Advise internal teams and partners on technical strategies for managing Abridge alongside complex technical projects on the customer side, such as mergers and acquisitions, instance consolidations, upgrades, and other initiatives that impact the partner’s infrastructure.
  • Lead and coordinate after hours support requirements for key accounts to ensure the success of updates or technical changes.
  • Consult on technical requirements and risks related to the deployment of new features that require significant changes or additional integrations.
  • Support implementation managers and partner success in troubleshooting any technical issues that arise in partner environments due to releases.

What You'll Bring

  • Strong understanding of networking concepts, API architectures, authentication (OAuth, SAML, JWT), and clo...

Skills

Technical Requirements Assessment
Infrastructure Assessment
Technical Documentation
Deployment Guides
Troubleshooting Playbooks
Integration Best Practices
Post-Sales Technical Execution
EMR Integrations
Generative AI
AI Deployment
Customer Support
Problem-Solving
Communication

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters
2018Year Founded
$201.8MTotal Funding
SERIES_CCompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees

Benefits

Medical insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Equity
Flexible Spending (FSA) & Health Savings (HSA) Accounts
Learning and Development budget
401k Plan
Paid Parental Leave
Flexible working hours
Home Office Budget
Sabbatical Leave

Risks

Rapid expansion may strain Abridge's resources and affect service quality.
Integration challenges with EHR systems could disrupt workflows and data consistency.
Data privacy concerns in AI applications may lead to regulatory scrutiny.

Differentiation

Abridge transforms medical conversations into actionable clinical documentation using AI.
The platform supports over 28 languages and 50+ medical specialties.
Abridge's integration with EMR systems enhances clinician efficiency and patient care.

Upsides

Abridge's partnership with Mayo Clinic expands its reach to over 1 million patients.
The $150 million Series C funding accelerates AI technology development and integration.
Abridge's multilingual capabilities improve communication in diverse patient populations.

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