Implementation Engineer

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates should have at least one year of experience in Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution Consulting. Experience with software development processes, particularly Jira and source control systems like GitHub, is required. Prior experience working at a software company, ideally SaaS, and comfort in a dynamic startup environment are necessary. Strong project management skills for customer-facing projects and proficiency with collaborative project management tools are essential. Excellent verbal and written communication, presentation skills, and the ability to persuade internal and external resources are also required. Technical proficiency and an aptitude for data analysis are needed. Applicants must be authorized to work in the US.

Responsibilities

The Implementation Engineer will partner with Customer Success Managers to ensure Jellyfish aligns with customer software engineering practices, both during onboarding and as practices evolve. This role involves meeting with new customers to understand their development practices, proposing integration strategies, and managing the implementation project plan through product configuration and resource engagement. The engineer will consult with sales teams on prior work, manage the customer experience during onboarding with an emphasis on communication and escalation, and conduct initial customer training. They will also provide ongoing recommendations for new or complex configurations and communicate product changes to customers through training and enablement sessions. Occasional travel may be required.

Skills

Software Development Processes

Customer Onboarding

Project Management

Product Configuration

Technical Training

Customer Communication

Problem Solving

Software Engineering

Jellyfish

Platform for engineering intelligence and strategy

About Jellyfish

Jellyfish offers a platform that integrates business and financial strategies into the Software Development Life Cycle (SDLC). It provides insights into engineering efforts, helping businesses improve planning and decision-making while identifying bottlenecks to enhance operational efficiency. The platform also tracks deliverable progress and focuses on team health by combining quantitative data with qualitative feedback. Jellyfish aims to improve the effectiveness of engineering teams, ensuring they can deliver value efficiently.

Boston, MassachusettsHeadquarters

2017Year Founded

$114MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Risks

Free DevEx product may cannibalize existing paid offerings, affecting revenue.

New managing director could lead to strategic shifts, causing internal disruptions.

Privacy concerns with Jellyfish Benchmarks may affect customer trust and retention.

Differentiation

Jellyfish aligns engineering efforts with business goals, enhancing strategic decision-making.

The platform offers unique insights into engineering data, improving planning and forecasting.

Jellyfish Benchmarks provides comparative performance data, setting it apart in engineering management.

Upsides

Increased demand for aligning engineering with business objectives boosts Jellyfish's market potential.

Availability on AWS Marketplace simplifies procurement, expanding Jellyfish's customer reach.

Free Developer Experience product enhances team health, attracting more users to the platform.

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