Implementation Consultant, Mid Market

Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 150,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

The Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing Motive technology, ensuring early product adoption, and educating customers on the value of our Motive product, features, and AI technology.

A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, with excellent communication skills, and who demonstrates good relationship-building with customers.

What You'll Do:

• Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
• Guide new customers through initial hardware/software/setup and system training to ensure a timely and successful onboarding/product adoption.
• Monitor customer progress and activities to ensure adoption and timely activation.
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, and the financial products team to resolve complex issues and improve customer experience.
• Handle a large volume of phone conversations and email inquiries.
• Build customer loyalty by delivering exceptional customer service.

What We're Looking For:

• 3+ years prior experience in a customer-facing role (sales or support).
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans.
• Demonstrate a clear understanding of what success looks like for customers and Motive.
• Effective listening and problem-solving skills.
• Excellent communication (both written and verbal) and presentation skills.
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism.
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus.
• Experience with fintech and spend management technology is a plus.
• Ability to build and maintain relationships with clients and their key personnel.
• Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on them.
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills.
• Receptive to feedback, willingness to learn and embrace change.