[Remote] Implementation Consultant (L4) at Motive

Pakistan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries

Requirements

Candidates should have 3+ years of prior experience in a customer-facing role, such as sales or support. Proficiency in Salesforce and the ability to use data to inform engagement plans are required. Strong business acumen including project management, account management, problem-solving, business planning, and analytical skills are necessary. Excellent communication, presentation, listening, and problem-solving skills are essential, along with the ability to manage multiple responsibilities with attention to detail and professionalism. Experience with documentation, data analysis, reporting, SQL, Salesforce, fintech, and spend management technology are considered a plus. The ability to build and maintain client relationships and create presentations, project plans, and SAAS/Fintech implementation plans is also required.

Responsibilities

The Implementation Consultant will serve as the primary point of contact for new customers during their implementation phase, guiding them through initial hardware/software setup and system training to ensure successful onboarding and product adoption. They will monitor customer progress and activities to ensure adoption and timely activation. The role involves collaborating with cross-functional teams such as support, engineering, sales, product management, and the financial products team to resolve complex issues and improve customer experience. Responsibilities also include handling a large volume of phone conversations and email inquiries, building customer loyalty through exceptional service, and creating presentations, project plans, and SAAS/Fintech implementation plans while monitoring progress and productivity.

Skills

Customer Relationship Management

Onboarding

Product Implementation

Customer Education

AI Technology

SaaS

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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