Implementation Consultant

Employment Type

Full time

Responsibilities

The main responsibilities of the Implementation Advisor are to carry out projects related to the integration of our computer system in our clients. You will not only be in charge of user training, data conversion and software configurations, but you will also first guide the customer through the analysis of their software needs in order to optimize the use of the systems.

Tasks

• Collect company pedigree
• Attend inter-departmental preparatory meetings
• Collect the client's business needs via a questionnaire
• Prepare educational documents related to the implementation
• Create a project schedule
• Prepare the training plan with client assignments and send recurring meeting requests
• Convert data from the current system to Ogasys
• Configure the software based on the customer's needs
• Train super-users in-store
• Be present and available at the start-up, either face-to-face or virtually
• Follow up on customer assignments
• Prepare the customer for their testing phase
• Participate in the transactional purge of data with the programming team
• Assist the customer throughout their implementation

Skills

• Ability to manage more than one project at a time
• Knowledge of accounting, an asset to simplify learning
• Accept variable schedules based on the client's time zone (BC versus Atlantic)
• An advanced knowledge of English is necessary, as we have English-speaking customers, partners and suppliers, mostly in English Canada and the incumbent will have to communicate in this language regularly
• Knowledge of the retail trade, mainly hardware stores
• Knowledge of the materials and lumber industry and hardware
• Good time management and prioritization
• Good stress management
• Enjoy teamwork
• Have a positive and constructive solution-oriented personality
• Speaking French (an asset) but not a requirement

Conditions

• Telecommuting
• From the first year, 3 weeks of paid vacation, a 4th week after 3 years and a 5th week after 7 years of service in the company
• 5 days of personal leave per year
• Group insurance paid 100% by the employer from day 1
• An active living program (Annual Premium)
• An employee assistance program
• Group RRSPs in which the employer participates
• Birthday Gift
• Career Development

Additional Information

Only successful candidates will be contacted.

Harris is an equal opportunity employer and applications are encouraged from members of the targeted groups of women, persons with disabilities, Aboriginal peoples and visible minorities. If you are a person with a disability, you can receive assistance with the screening and selection process upon request.

Harris' talent acquisition team does not use text messages to communicate with candidates or solicit confidential information. We encourage all candidates to apply for advertised positions. They will be contacted by either a Harris manager or a member of the talent acquisition team for an interview, once the required criteria are met.

Responsibilities (French)

Le conseiller en implantation a pour principales responsabilités de mener à terme des projets liés à l’intégration de notre système informatique en clientèle. Vous serez non seulement en charge de la formation des utilisateurs, de la conversion des données et des configurations du logiciel mais aussi vous guiderez d’abord le client à travers l’analyse de ses besoins logiciels afin d’optimiser l’utilisation des systèmes.

Tasks (French)

• Recueillir les pedigree de l’entreprise
• Assister a des rencontres préparatoires inter-départements
• Recueillir les besoins d’affaires du client via un questionnaire
• Préparer des documents pédagogiques relatifs à l’implantation
• Créer d’un échéancier de projet
• Préparer le plan de formation avec les devoirs clients et envoyer les demandes de rencontres récurrentes
• Convertir les données du système actuel vers Ogasys
• Procéder à la configuration du logiciel basé sur les besoins du client
• Former les super-utilisateurs en magasin
• Être présent et disponible lors du