[Remote] Advisory Solution Consultant - Customer & Industry Workflows (Energy & Utilities) at ServiceNow

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy & UtilitiesIndustries

Requirements

Candidates should have 7+ years of experience in presales, solution consulting, or technical sales roles within enterprise software, with a strong understanding of the Energy & Utilities sector, including operational workflows and business models. Experience with CRM, FSM, or CX platforms like Salesforce, Oracle, SAP, Microsoft, or ServiceNow is required, as is the ability to influence technical decisions and articulate business value. Familiarity with ServiceNow's CSM, FSM, or SOM applications, utility-specific use cases, industry certifications, and experience presenting to VP and C-level audiences are preferred.

Responsibilities

The Advisory Solution Consultant will act as a trusted technical advisor, leading the technical sales strategy for ServiceNow's CRM product portfolio within the Energy & Utilities industry. This includes crafting tailored demos and solution narratives, understanding utility use cases, and collaborating with account teams and partners to deliver industry-aligned value messaging. Responsibilities also involve conducting workshops, discovery sessions, and executive briefings, as well as partnering with AEs to build pipeline, qualify opportunities, and execute presales motions.

Skills

CRM

Customer Service Management (CSM)

Field Service Management (FSM)

Service Order Management (SOM)

Energy & Utilities (E&U)

Grid Modernization

Asset Maintenance

Customer Support

Service Orchestration

B2B

B2C

Field Force Dispatch

Metering

Service Order Workflows

Customer Self-Service

SLA Management

Solution Architecture

Technical Sales

Presales

Discovery Sessions

Executive Briefings

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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