Hyperscaler Program Director

Chicago, Illinois, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Information TechnologyIndustries

Requirements

The ideal candidate will have 10+ years of experience in GTM operations, strategic program management, or business transformation within enterprise SaaS. Proven experience leading hyperscaler or cloud transformation initiatives is essential, along with a strong understanding of regulated markets and data centers. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is also required.

Responsibilities

The Hyperscaler Program Director will lead strategic initiatives across hyperscaler partnerships (AWS, Azure, GCP) and oversee program delivery to scale ServiceNow’s Hyperscaler motion. Responsibilities include establishing and maintaining project management standards, ensuring projects are completed on time and within scope, and reporting status to senior leadership. This role involves coordinating with cross-functional teams, managing stakeholders and clients, driving process improvement, and identifying/mitigating risks. Key duties also include managing intake, prioritization, and execution of hyperscaler initiatives, driving automation, and defining/maintaining KPIs and success metrics for Hyperscaler programs.

Skills

Hyperscaler Partnerships

AWS

Azure

GCP

Program Delivery

Project Management

Strategic Initiatives

Leadership

Communication

Operational Excellence

Continuous Improvement

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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