[Remote] Hyperscaler GTM Operations Manager at ServiceNow

West Palm Beach, Florida, United States

ServiceNow Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Enterprise Software, SaaSIndustries

Requirements

Candidates should have 5+ years of experience in GTM Operations, Program/Project Management, Business Operations, or a related role within technology or enterprise SaaS organizations. A strong understanding of GTM processes and the lead-to-cash lifecycle is required, along with demonstrated ability to manage multiple tasks, deadlines, and stakeholders in a fast-paced environment. Solid analytical skills with experience in reporting, dashboard creation, and data interpretation are essential, as are strong communication skills and the ability to work collaboratively. Experience with CRM and related GTM systems like Salesforce is necessary, and a Bachelor's degree or equivalent practical experience is required. Familiarity with Hyperscaler cloud ecosystems and related GTM motions is a bonus. Experience leveraging or critically thinking about AI integration into work processes is also required.

Responsibilities

The Hyperscaler GTM Operations Manager will support the execution of GTM programs focused on Hyperscaler pipeline generation, partner enablement, and sales execution. This role involves preparing and maintaining reporting, dashboards, and analysis to provide visibility into program health, progress, and outcomes. Responsibilities include coordinating cross-functional activities, managing timelines, tracking deliverables and dependencies, and assisting in the development of program materials, documentation, and stakeholder communications. The manager will maintain program trackers, action logs, and status updates, partnering with Sales, Marketing, Partner, and Enablement teams to ensure smooth project execution and operational processes. Additionally, they will identify opportunities to streamline workflows, improve reporting accuracy, enhance program efficiency, and support governance processes by collecting and distributing program data.

Skills

GTM Operations
Reporting
Analysis
Project Management
Program Coordination
Hyperscaler
Partner Management
Sales Execution
Dashboards
Cross-functional Collaboration
Workflow Management
Pipeline Generation

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI