Hospitality Business Partner at Dorian

Miami, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HospitalityIndustries

Requirements

New York City-based
Extensive hospitality experience
Fluent in hospitality industry technology
Proactive and customer-focused professional
Experience working with all layers of hospitality management and staff (Owners, Chefs, GMs, Maitre'D, service staff)

Responsibilities

Develop and maintain strong relationships with key accounts
Serve as the primary point of contact for top hospitality accounts, addressing needs and ensuring high satisfaction
Conduct regular check-ins and Quarterly Business Reviews with clients to understand needs and provide tailored solutions
Identify opportunities for inventory growth and partnerships
Achieve or exceed quarterly targets and GMV goals
Coordinate with internal teams to ensure timely and accurate delivery of products and services
Address and resolve client issues or concerns promptly, working with the support team where appropriate
Monitor client satisfaction and implement improvement plans as needed
Stay updated on industry trends, market conditions, and competitor activities
Provide insights and feedback to the product team to enhance offerings
Maintain accurate records of client interactions, sales activities, and account plans in CRM system
Prepare regular reports on account status, sales performance, and market trends for management review
Develop and implement strategic initiatives to enhance Business Partner practices
Lead the design and execution of best practices, standards, and processes for the Business Partner team
Foster a culture of continuous improvement and innovation within the CoE
Design and deliver comprehensive training programs to upskill Business Partners
Identify skill gaps and create development plans to address them
Mentor and coach Business Partners for professional growth and superior client service
Collaborate with cross-functional teams to ensure alignment with business objectives and client needs
Act as a liaison between the Hospitality Business Partner team and departments such as BD, Marketing, and Product
Build strong relationships with key clients to understand needs and ensure exceptional service delivery
Lead initiatives to streamline processes and improve operational efficiencies within the CoE
Evaluate and integrate new technologies and methodologies to enhance Business Partner practices
Oversee the development and maintenance of documentation, including guidelines, playbooks, and standard operating procedures

Skills

Key technologies and capabilities for this role

HospitalityCRMClient Relationship ManagementSalesBusiness DevelopmentRestaurant OperationsReservation SystemsQuarterly Business ReviewsGMVInventory Growth

Questions & Answers

Common questions about this position

What is the salary for the Hospitality Business Partner role?

This information is not specified in the job description.

Is this Hospitality Business Partner position remote or office-based?

The role is New York City-based.

What skills and experience are required for this position?

The ideal candidate has extensive hospitality experience and is fluent in the technology associated with the industry, along with being proactive and customer-focused.

What is the company culture like for this role?

This information is not specified in the job description.

What makes a strong candidate for the Hospitality Business Partner role?

A strong candidate has extensive hospitality experience, fluency in industry technology, and the ability to build relationships with restaurant owners, chefs, GMs, and staff while driving client satisfaction and growth.

Dorian

No-code platform for interactive storytelling

About Dorian

Dorian provides a no-code platform that helps fiction writers create personalized interactive content. This platform is designed for a wide range of writers, including those from underrepresented backgrounds, allowing them to engage with their fans in meaningful ways. Dorian operates as a social medium where writers can connect with their audience and monetize their work through subscription fees and transaction-based models. What sets Dorian apart from its competitors is its focus on user-friendly tools for content creation and discovery, which aims to democratize storytelling and amplify diverse voices in the creative writing community. The company's goal is to empower writers and enhance their ability to share their stories with a broader audience.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$18.7MTotal Funding

SERIES_ACompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees