IT Support Engineer
WurlSalary not specified
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Digital MarketingIndustries
Requirements
- Associate Degree in Information Technology or Computer Science
- CompTIA A+ certification (asset)
- Minimum 1+ year experience serving as a technician/desk support
- Proficiency in the English Language
- High self-control, self-confidence, and resilience
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer Service Orientation
- Ability to handle multiple projects simultaneously
- Working knowledge of help desk software, databases, and remote control
- Ability to work cooperatively on a team
Responsibilities
- Provide first-level IT support for desktops, laptops, printers, and other peripherals
- Assist users with software, application, and connectivity issues
- Diagnose and repair faulty workstations, laptops, monitors, and other IT equipment
- Replace defective parts (RAM, HDD/SSD, power supplies, etc.) as needed
- Maintain an inventory of spare parts and tools for quick repairs
- Assist with troubleshooting basic network connectivity issues (LAN/Wi-Fi)
- Log, track, and resolve IT support tickets in the helpdesk system
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the compensation for this Helpdesk Technician role?
Compensation is determined by factors including location, cost of living, job-related skills, experience, and relevant education or training, with the final offer varying based on these considerations.
Is this Helpdesk Technician position remote or on-site?
This information is not specified in the job description.
What skills and experience are required for the Helpdesk Technician role?
An Associate Degree in Information Technology or Computer Science is required, along with minimum 1+ year experience as a technician/desk support. CompTIA A+ is an asset, and proficiency in English is needed.
What is the company culture like at Centerfield?
Centerfield is headquartered in Silicon Beach and recognized by Built in LA as a Best Place to Work in Los Angeles.
What makes a strong candidate for this Helpdesk Technician position?
Candidates with an Associate Degree in IT or Computer Science, 1+ years of technician/desk support experience, CompTIA A+, and strong self-management skills like high self-control, self-confidence, and resilience stand out. Client-facing skills are also key.
Centerfield
Customer acquisition through sales and marketing
About Centerfield
Centerfield focuses on customer acquisition through effective sales and marketing strategies, primarily using digital channels like text and chat. They create personalized buying experiences for customers and help major brands in home services and telecommunications close around 2,000,000 sales annually. Operating on a performance-based marketing model, Centerfield earns revenue by driving sales for clients, leveraging technology and skilled sales agents. Their goal is to be a trusted partner for brands looking to expand their customer base.
Los Angeles, CaliforniaHeadquarters
2011Year Founded
$151.7MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consulting, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
401(k) Company Match
Paid Charity and Volunteer Days
Parental Leave
Performance Bonus
Risks
Integration challenges from Brainjolt acquisition may disrupt existing operations.
Regulatory scrutiny on social media platforms could impact Centerfield's advertising strategies.
Economic fluctuations may affect Centerfield's performance-based revenue model.
Differentiation
Centerfield's Dugout platform integrates real-time biddable media and automated call routing.
The acquisition of Brainjolt enhances Centerfield's social commerce capabilities on major platforms.
Centerfield's performance-based marketing model drives significant sales for leading global brands.
Upsides
Recognition as Best Overall SEM Solution boosts Centerfield's credibility in digital marketing.
Acquisition of Brainjolt expands customer acquisition through social media engagement.
Named 'Best Places to Work in Los Angeles' aids in attracting top talent.
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