Helpdesk Technician at Centerfield

Montego Bay, St. James Parish, Jamaica

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital MarketingIndustries

Requirements

Associate Degree in Information Technology or Computer Science
CompTIA A+ certification (asset)
Minimum 1+ year experience serving as a technician/desk support
Proficiency in the English Language
High self-control, self-confidence, and resilience
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer Service Orientation
Ability to handle multiple projects simultaneously
Working knowledge of help desk software, databases, and remote control
Ability to work cooperatively on a team

Responsibilities

Provide first-level IT support for desktops, laptops, printers, and other peripherals
Assist users with software, application, and connectivity issues
Diagnose and repair faulty workstations, laptops, monitors, and other IT equipment
Replace defective parts (RAM, HDD/SSD, power supplies, etc.) as needed
Maintain an inventory of spare parts and tools for quick repairs
Assist with troubleshooting basic network connectivity issues (LAN/Wi-Fi)
Log, track, and resolve IT support tickets in the helpdesk system

Skills

Hardware Troubleshooting

Software Troubleshooting

Network Troubleshooting

Desktop Support

Laptop Repair

Printer Support

Peripherals Support

RAM Replacement

HDD Replacement

SSD Replacement

Power Supply Replacement

IT Documentation

System Updates

Centerfield

Customer acquisition through sales and marketing

About Centerfield

Centerfield focuses on customer acquisition through effective sales and marketing strategies, primarily using digital channels like text and chat. They create personalized buying experiences for customers and help major brands in home services and telecommunications close around 2,000,000 sales annually. Operating on a performance-based marketing model, Centerfield earns revenue by driving sales for clients, leveraging technology and skilled sales agents. Their goal is to be a trusted partner for brands looking to expand their customer base.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

$151.7MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Paid Charity and Volunteer Days

Parental Leave

Performance Bonus

Risks

Integration challenges from Brainjolt acquisition may disrupt existing operations.

Regulatory scrutiny on social media platforms could impact Centerfield's advertising strategies.

Economic fluctuations may affect Centerfield's performance-based revenue model.

Differentiation

Centerfield's Dugout platform integrates real-time biddable media and automated call routing.

The acquisition of Brainjolt enhances Centerfield's social commerce capabilities on major platforms.

Centerfield's performance-based marketing model drives significant sales for leading global brands.

Upsides

Recognition as Best Overall SEM Solution boosts Centerfield's credibility in digital marketing.

Acquisition of Brainjolt expands customer acquisition through social media engagement.

Named 'Best Places to Work in Los Angeles' aids in attracting top talent.

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