Head of Partnerships and Ecosystem

Head of Partnerships and Ecosystem

Employment Type: Full time

Position Overview

UserTesting is seeking a visionary and strategic Head of Partnerships and Ecosystem to build and scale a thriving global partner strategy from the ground up. In this high-impact role, you will define the blueprint and lay the foundation for an ecosystem that includes cloud platforms, tech alliances, consultants, SIs, and channel partners, unlocking new ways to accelerate growth and expand market reach. This is an opportunity to shape a strategic function at a pivotal stage in UserTesting's journey, collaborating across teams to drive innovation and revenue through mutually beneficial partnerships and create a scalable framework for long-term success.

The Team

You will join a cross-functional and highly collaborative team that works closely with leaders across Product, Marketing, Sales, and Customer Experience. While distributed globally, the team is connected by a shared ambition to grow UserTesting’s impact through strategic partnerships and ecosystem thinking.

What We’re Looking For

• Extensive experience in partnerships, business development, or ecosystem strategy within SaaS or cloud-first businesses.
• Deep understanding of customer experience solutions and the broader tech ecosystem.
• A builder’s mindset: Comfortable starting from scratch and creating scalable systems.
• Strong business and technical acumen: Able to translate partner strategy into real impact.
• Experience developing and managing high-level strategic alliances, including cloud platforms, tech vendors, and system integrators.
• Confident in leading executive-level partner relationships and collaborating cross-functionally.
• Skilled in launching joint go-to-market strategies and co-selling motions.
• Able to define clear KPIs and measure partner success and contribution to revenue.
• Comfortable moving between strategy and execution in a fast-paced environment.
• A great communicator and natural relationship-builder.

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that some people are less likely to apply unless they meet 100% of the criteria—but you may be the right person for this role or others. We’re committed to building a diverse and inclusive team, and we value varied perspectives and experiences.

About UserTesting

UserTesting is the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

Application Process

1. Meet with a Recruiter
2. Meet the Hiring Manager
3. Participate in a Skill Interview and Stakeholder Interview
4. Offer Stage

Accommodations

At UserTesting, we’re committed to providing more inclusive and accessible experiences for our candidates. We believe diverse perspectives are key to creating exceptional experiences. If you need accommodations or have any specific requests to support your interview process, please contact us at talentexperience@usertesting.com. If you need to speak to someone, please ask!

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.

Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences.