Head of Customer Success at DevRev

Palo Alto, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaSIndustries

Requirements

Candidates should have over 10 years of experience in Customer Success, Account Management, or Professional Services, with at least 4 years leading teams in high-growth SaaS environments. A proven track record of building and scaling CS teams for enterprise and technical audiences, deep understanding of SaaS metrics, and a data-first approach are required. Experience in technical domains like DevOps, AI, or APIs is a strong plus.

Responsibilities

The Head of Customer Success will set and scale the global Customer Success vision, strategy, and operating model, leading and growing a team of CSMs, coaches, and strategic customer partners. Responsibilities include driving urgency to resolve customer challenges, accelerating value realization, exceeding adoption and retention goals, establishing success playbooks, managing team performance and customer health using data, and championing the voice of the customer in product and go-to-market decisions. The role also involves fostering a customer-first culture and navigating complex, ambiguous situations.

Skills

Customer Success

Leadership

Strategy

Data Analysis

Communication

Trust Building

DevRev

Custom AI solutions for business efficiency

About DevRev

DevRev.ai focuses on enhancing business operations through its main product, Turing GenAI, which combines data engineering, knowledge graph, and customizable language model technologies. This tool helps businesses connect various departments like support, product management, and software development, allowing for smoother communication and collaboration. Clients can customize the AI solutions to fit their specific needs, whether they are small businesses or large corporations. Unlike many competitors, DevRev.ai emphasizes a tailored approach, ensuring that each solution is designed with a deep understanding of the client's unique challenges. The goal of DevRev.ai is to help businesses improve their efficiency and streamline their operations using advanced AI technologies.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$146.7MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Competition from established CRM and AI companies like Salesforce and Microsoft.

Rapid AI technology development may render DevRev's offerings obsolete without innovation.

Potential data privacy concerns and regulatory scrutiny could impact DevRev's operations.

Differentiation

DevRev integrates development and CRM, bridging gaps between developers and customers.

The company offers customizable LLMs, enhancing AI-driven CRM solutions for enterprises.

DevRev's Turing GenAI combines data engineering and knowledge graphs for streamlined operations.

Upsides

Increased demand for AI-driven CRM solutions boosts DevRev's market potential.

Rising adoption of customizable LLMs expands opportunities for DevRev's Turing GenAI.

Recent $100M Series A funding indicates strong market confidence in DevRev.

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