Vanta

Customer Success Manager, Scale (Customer Success Advisory)

United States

$134,000 – $158,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Software as a Service (SaaS)Industries

Customer Success Manager

Salary: $134K - $158K Location Type: Remote Employment Type: FullTime

Position Overview

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As Vanta’s Customer Success Manager within the Customer Success Advisory, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta's specialized solutions. Working closely with your CSA team, you will engage with customers through a combination of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta’s customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business.

Vanta’s success over the last year was exponential, and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Customer Success Manager within the Customer Success Advisory, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy.

Responsibilities

  • Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximize impact and engagement.
  • Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals.
  • Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention.
  • Utilize our CS platform, Catalyst, to track and prioritize customer health indicators across your book of business, making data-driven decisions to enhance customer outcomes.
  • Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions.
  • Partner closely with your Scale CSA team to co-develop and execute plays that drive customer engagement, adoption, and retention across the entire Vanta customer base.
  • Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities.
  • Coordinate with Support and Finance to efficiently resolve customer issues, ensuring a seamless and positive experience.
  • Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement.

Requirements

  • 2+ years of experience in Customer Success at a SaaS company.
  • Background in running a large book of business at scale.
  • Willingness to collaborate with others and drive mutually beneficial outcomes.
  • Self-motivated and curious: Bias for action and committed to iterating when necessary.
  • Work effectively in a highly ambiguous, ever-changing environment.
  • Experience working in the security or compliance industry is preferred.
  • Possess clear and thoughtful communication skills, with strong critical thinking ability.
  • Be highly empathetic to customers, with a proven track record of long-term customer retention.
  • Experience with hitting retention targets and creating happy, healthy customers.
  • Stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.

What you can expect as a Vantan

  • Industry-competitive compensation.
  • 100% covered medical, dental, and vision benefits with dependents coverage.
  • 16 weeks of parental leave.

Skills

Customer Success
Customer Service
Account Management
Communication
Proactive Outreach
Collaboration
Security Awareness
Compliance

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters
2018Year Founded
$343.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees

Benefits

100% Benefits Coverage
Flexible & Remote Work
Paid Parental Leave
Unlimited PTO
Health & Wellness
401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.
Healthcare data breaches may increase demand for more robust security measures.
Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.
The platform offers real-time insights, enhancing trust and streamlining security reviews.
Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.
Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.
Rising demand for automated compliance solutions supports Vanta's market expansion.

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