[Remote] Customer Success Manager, Scale (Customer Success Advisory) at Vanta

United States

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$134,000 – $158,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Software as a Service (SaaS)Industries

Requirements

Candidates should have 2+ years of experience in Customer Success at a SaaS company, a background in running a large book of business at scale, and a willingness to collaborate with others and drive mutually beneficial outcomes. Experience working in the security or compliance industry is preferred, and stellar problem-solving chops are essential.

Responsibilities

As a Customer Success Manager, you will serve as a key advisor to a broad range of customers, leveraging email campaigns, calls, and a shared inbox to anticipate and address their needs, ensuring they remain on track to achieve their security and compliance goals. You will enable customers to become self-sufficient Vanta advocates, utilize our CS platform, Catalyst, to track customer health, develop a deep understanding of Vanta’s platform and its applications, and proactively identify at-risk accounts, provide customer insights, and collaborate with Account Managers to uncover expansion opportunities. You will also coordinate with Support and Finance to resolve customer issues, act as a customer advocate, and channel feedback to the Product team, while ultimately driving customer engagement, adoption, and retention.

Skills

Customer Success

Customer Service

Account Management

Communication

Proactive Outreach

Collaboration

Security Awareness

Compliance

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

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