Head of Customer Success at Front

The Head of Customer Success will lead, mentor, and scale a global Customer Success organization, fostering a culture of high performance, collaboration, and continuous learning. They will own the strategy and execution for the renewal business, aiming for world-class gross and net revenue retention rates across a ~$100M customer base. This role involves designing and improving the entire customer lifecycle, from onboarding to advocacy, and collaborating with sales and other teams to identify expansion opportunities. The Head of Customer Success will also build and refine the operational foundation of the CS organization, serve as the voice of the customer internally, and define, track, and report on key performance indicators for the team.