Head of Community - Manta Cares at Pear VC

San Francisco, California, United States

Apply Now

$150,000 – $175,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Health, HealthcareIndustries

Requirements

5-8 years of professional experience
Proven track record of designing, managing, and scaling customer-facing programs
Background in relationship building and partnership development
MBA education
Prior early-stage startup experience (ideally seed/series A)
Experience in patient advocacy and partnering with non-profits
Personal connection to cancer as a patient, survivor, or care-partner

Responsibilities

Design, test, and implement engagement strategies that foster connection among cancer patients and care-partners, in partnership with the product & design teams
Analyze the community support funnel to identify opportunities for improvement and future Manta Cares’ product development
Monitor and respond to requests coming through website and app, ensuring timely response and support
Provide technical support to community members using Manta's digital tools
Develop and maintain relationships with non-profits, foundations, and patient-advocacy groups to further awareness and usage of the digital Manta tools
Enable partners to co-market the Manta platform to their communities, and enable patients and care-partners to easily onboard onto the Manta platform
Attend and facilitate patient-focused events, both virtual and in-person
Partner with leadership to drive strategic initiatives (e.g., Advocate-in-the-loop) that enhance direct interaction with the patient community
Create, implement, and expand patient support programs, iterating based on community needs and feedback
Track program impact through qualitative and quantitative measures

Skills

Key technologies and capabilities for this role

Community BuildingPatient EngagementPartnership DevelopmentEngagement StrategiesFunnel AnalysisTechnical SupportRelationship ManagementStrategic ThinkingOperational ExcellenceCommunication

Questions & Answers

Common questions about this position

What is the salary range for the Head of Community role?

The salary range is $150K - $175K.

Is this position remote or hybrid?

The position is hybrid.

What experience and qualifications are required for this role?

Candidates need 5-8 years of professional experience, a proven track record in designing, managing, and scaling customer-facing programs, background in relationship building and partnership development, an MBA, prior early-stage startup experience (ideally seed/series A), and experience in patient advocacy.

What is the company culture like at Manta Cares?

Manta Cares is a fast-paced startup founded and led by cancer patients, survivors, caregivers, and oncologists, with a team bringing over 50 years of combined healthcare experience from places like McKinsey, Stanford, MIT, and ASCO.

What makes a strong candidate for the Head of Community position?

A strong candidate is passionate about making an impact in cancer care, has experience building and scaling communities from the ground up, and possesses empathy, communication skills, strategic thinking, and operational excellence.

Pear VC

Venture capital firm for early-stage startups

About Pear VC

Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,738.4MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Fintech, AI & Machine LearningIndustries

51-200Employees