Hardware Support Technician at Astra

Mountain View, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Electronics, TechnologyIndustries

Requirements

High school diploma or general education degree (GED)
2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
IT savvy and interested in new technologies
Knowledgeable about inventory, and comfortable in an IT inventory environment
Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
Excellent communicator in both written and verbal English
Ability to work in a team
Ability to excel in a fast paced work environment
Ability to learn new things and adapt to a changing environment quickly
Strong organization skills, and able to identify the steps to be taken to achieve objectives
Ability to perform office-related tasks which may include prolonged sitting or standing
Ability to move from place to place within an office environment
Ability to use a computer
Ability to communicate effectively
Ability to perform occasional repetitive motion or movements of the wrists, hands, and/or fingers (for some positions)

Responsibilities

Participates with inventory and asset management including receipt and disposition of hardware
Documents all defects of pre-mass production hardware and/or software
Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
Conducts servo flashing, firmware upgrade, flashing unsigned images
Resolves support tickets on device issues
Provides technical support during events (travel often required)
Other duties as required

Skills

Key technologies and capabilities for this role

Inventory ManagementAsset ManagementHardware ReworkSoftware ReworkDevice ImagingFirmware UpgradeServo FlashingTechnical SupportTicket ResolutionProcurementLogistics

Questions & Answers

Common questions about this position

What experience is required for the Hardware Support Technician role?

A high school diploma or GED is required, along with 2 to 5 years of related experience or equivalent combination of education and experience.

Is this a remote position, or does it require office work?

This information is not specified in the job description.

What are the key skills needed for this job?

Candidates need to be IT savvy, knowledgeable about inventory, capable of following technical instructions for hardware and software reworks, excellent communicators in English, team players, and able to thrive in a fast-paced environment with strong organization skills.

What is the company culture like at Astra?

Astra emphasizes working with cutting-edge technology, a fast-paced environment, team collaboration, internal promotion, and building teams from within, with a focus on career growth and professional development.

What benefits or growth opportunities does Astra offer?

Astra offers employment in the fast-growing IT space, opportunities to work with big firms, career paths, focus on internal promotion and mobility, and free 24/7 professional development through LinkedIn Learning.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees