Global Relationship Director - Clinical Trials Division - US Based

The Global Relationship Director will lead strategic accounts to drive profitable growth aligned with the CTD and PSG strategic plan, AOP, and goal tree, taking full ownership of customer relationships for high-revenue, multinational clients. Responsibilities include developing strategies to increase customer revenue and expand service offerings, partnering with cross-functional teams to deliver global service, and acting as a trusted executive advisor by leveraging industry knowledge to develop innovative solutions. The role involves promoting new services, guiding work placement at CTD sites, communicating customer feedback to the organization, mentoring team members, managing customer expectations through clear and ongoing communication, and ensuring quality and delivery levels meet customer expectations. Key partners must be advised of all customer relationship issues, needs, and developments, and regular quality or service delivery review meetings must be prioritized to ensure operational performance standards are achieved.